GELS - Deputy Service Lead

Gloucestershire County Council; England; Hybride; GBP 54 000 - 56 000; Plein temps

Avantages offerts par ce poste

25.5 days annual leave

Local Government Pension Scheme

Free parking

Regular supervision

Training and development opportunities

Staff discount scheme

Employee Assistance Programme

Prism network

Green Car Salary Sacrifice

Cycle to Work

Résumé du poste

Gloucestershire County Council is seeking a Deputy Service Lead for the Gloucestershire Equipment Loans service (GELS). This leadership role focuses on directing teams across customer service, warehouse, transport, refurbishment and admin to deliver a high‑quality, responsive service that supports independent living and hospital discharge.

You will work with the Community Equipment Service Manager to drive performance, service improvements and change, while building relationships with colleagues

Qualifications

• Experience leading and developing teams in a local government or health/social care setting.
• Ability to set direction, drive accountability and empower staff.
• Strong track record in managing performance and priorities.
• Proven ability to build effective relationships with colleagues, managers and partners.

Responsabilités

• Provide visible leadership across GELS and ensure cross‑service collaboration.
• Set direction, support and challenge teams, and balance competing priorities.
• Drive service improvement, policy development and collaborative working with Health colleagues.
• Support staff wellbeing, performance and learning culture.

Connaissances

Leadership

Team development

Performance management

Relationship building

Change management

Communication

Description du poste

This is a Gloucestershire County Council job.

• Job Title: GELS - Deputy Service Lead
• Job Location: Gloucestershire
• Salary: £54,143 - £56,293 per annum
• Hours per Week: 37.00
• Contract Type: Fixed Term
• Duration: 6 Months
• Closing Date: 08/11/2026
• Job Requisition Number: 15155

Thinking about your next leadership opportunity?

Ready to take the next step and lead a service that makes a real difference to people across Gloucestershire?

We have an exciting opportunity for an experienced manager, or someone ready to further develop their management experience, to join Gloucestershire Equipment Loans service (GELS) as Deputy Service Lead on a full-time, six-month opportunity.

GELS plays an important role in supporting health and social care across Gloucestershire through the distribution, delivery, collection, maintenance and refurbishment of community equipment, helping people to remain independent in their own homes and supporting hospital discharge.

About The Role

Working alongside the Community Equipment Service Manager, you will take a visible and active leadership role across GELS, helping to ensure our different service areas work effectively together and that we continue to deliver a high-quality, responsive service for our customers and partners.

This is very much a leadership opportunity. You will be expected to provide clear direction, support and challenge to teams, manage competing operational priorities, build positive relationships with colleagues and partners, and contribute to service improvement and change. The role also involves supporting performance, safe working practices, problem-solving, policy development and collaborative working with Health colleagues and commissioners.

Our teams span customer service, warehouse, transport, logistics, equipment refurbishment, finance and administration, and the service also provides supported employment for people with disabilities who experience substantial barriers to employment.

About You

We are looking for someone who can demonstrate strong, credible and confident leadership and who is comfortable taking responsibility and leading others.

You should be able to demonstrate experience or capability in areas such as:

• Leading, supporting and developing teams.
• Providing clear direction while creating an environment of accountability and empowerment.
• Managing performance and operational priorities.
• Building effective relationships with colleagues, senior managers and partners.
• Remaining resilient and solution-focused when dealing with challenge and change.
• Creating a positive learning culture where people are encouraged to develop.
• Communicating confidently and supporting continuous service improvement.

This is an excellent opportunity for someone looking to step up, broaden their leadership experience and gain greater exposure to the management and development of a complex operational service.

Our values are at the heart of everything we do and how we treat each other. They provide essential guiding principles about the way that we work and set the tone for our culture, and identify what we, as an organisation, care about. See more about our Values on our website. If you hold the same behaviours and approach, then we want to hear from you!

We Offer

• 25.5 days annual leave, plus bank holidays
• Access to the Local Government Pension Scheme
• Free parking at our sites in Hempsted and Mitcheldean
• Regular formal and informal support
• Safe, supportive and positive working environment with regular, reflective supervision
• Training and development opportunities
• Staff discount scheme that offers access to great savings including discounts with major supermarket chains and high street retailers
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network.
• Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
• GCC's Cycle to Work Salary Sacrifice Scheme

The council is not currently able to offer sponsorship in this role. Candidates will need to have a right to work that enables them to commit to at least 6 months’ employment. Right to work is not transferable from a sponsored role held with another employer.

We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.

Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

• a disability is defined as: a physical or mental impairment, which has a substantial and long-term (more than 12 months) adverse effect on a person’s ability to carry out normal day-to-day activities.

Applications from any Gloucestershire County Council's employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage.