GDA Apprentice Quality Improvement Assistant

Royal Borough of Greenwich; London; On-site; GBP 28,000; Full time

Job summary

The Royal Borough of Greenwich offers an apprenticeship position for a GDA Apprentice Quality Improvement Assistant. This role will enable an individual to work within the Business Support Team while gaining qualifications and practical experience in a vibrant working environment focused on children's services. As an apprentice, you will undertake a variety of administrative tasks, engage with service users, and receive guidance and support from experienced colleagues, while committing to your development plan and academic training.

Benefits

Training and development opportunities

Work experience with community engagement

Qualifications

• Keen interest in skill development.
• Eager to learn and deliver high-quality work.
• Basic understanding of office tools preferred.

Responsibilities

• Perform level 2 duties related to formal qualification.
• Support internal teams and communicate effectively with customers.
• Maintain customer records and assist with service delivery.

Skills

Communication

Teamwork

Customer Service

Data Entry

Education

Entry in maths and English required for Level 3 qualification

Job description

GDA Apprentice Quality Improvement Assistant

Join to apply for the GDA Apprentice Quality Improvement Assistant role at Royal Borough of Greenwich

GDA Apprentice Quality Improvement Assistant

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Join to apply for the GDA Apprentice Quality Improvement Assistant role at Royal Borough of Greenwich

Greenwich Direct Apprenticeship

WORK EARN LEARN

Greenwich Direct Apprenticeship - Adhoc

An opportunity for external applicants

Salary details: £27,365 - Scale 1 (SCP 2)

GDA Apprentice Quality Improvement Assistant - work, earn and learn

To be an active member of the Business Support Team, providing administrative tasks. Accountable to the Quality Improvement Leader for the efficient and effective provision of Safeguarding and Social Care services to the Directorate.

The Business Support Team in the Directorate of Children Services is responsible for contributing to the development of efficient and effective business support arrangements that add value to the service provided to service users.

We are looking for someone with a keen interest in developing their skills and knowledge, who is eager to learn, and is driven and self-motivated to deliver high quality work for a truly unique and exciting London borough.

Professional Duties:

The apprentice will be expected to:

• As allocated by your line managers, to perform a range of level 2 duties which include specific tasks related to the formal qualification.
• Work with colleagues, taking instruction, making notes and meeting the basic needs of the team.
• Communicate with both internal and external customers to the standard expected using a range of communication methods (verbal, written, telephone, email, letter etc).
• To deal politely with members of the public. After training, be able to deliver an acceptable level of customer service at all times.
• Research and collate basic data/information required both in the workplace and at college
• Use and maintain hand tools and equipment safely following training and instructions from your supervisor.
  
  
  

Team Specific Tasks:

• Create and update customer records on the Council’s database systems, inputting accurate information and providing data and reports
• Monitoring actions and supporting the efficient delivery of service to customers.
• Order equipment, stationery and other items as required by the service manager. To send out standard letters.
• meeting room booking support,
• Photocopying, and scanning of documents.
• Receiving and sorting deliveries and answering queries.
• Dealing with incoming and outgoing post
• Dealing with telephone enquiries
• Deal with archiving of records, retrieving and sending back files.
  
  
  

Personal Development:

• To undertake a varied programme of work experience, practical and theoretical training leading to a recognised apprenticeship Business Admin Level 3 qualification as part of an apprenticeship programme.
• To actively participate in their own development plan, which will be agreed with the line manager and the assessor from the training provider. To undertake the requirements of the academic element of the apprenticeship (e.g. attendance at college and completion of academic work). A minimum of 20% of working week will be allocated to this.
  
  
  

As a Royal Greenwich apprentice, there are many fantastic benefits you can enjoy. Please refer to the link ‘Benefits of working for us’ to learn more.

How to apply:

Click on the red “apply” button below, fill out your application and submit it.

To be eligible to apply for these apprenticeships you must be living in the Royal borough of Greenwich (or if you have been in the care of the Royal Borough of Greenwich but are or have been in the living outside the borough).

These opportunities are also open to

• Children 16 to 18 years who are looked after by the Royal Borough of Greenwich and have been for more than 13 weeks (which does not need to be all one period); AND
• *To care leavers who can be young people aged between 16 and 24 years (to 25th birthday) who were looked after by the Royal Borough of Greenwich Children’s Services for a period of 13 weeks or more since the age of 14 (which does not need to be all one period) but must include a time after the 16th birthday.
  
  
  

Please note: to be eligible for funding to complete the apprenticeship qualification you must have ordinarily been a resident in the UK for at least the previous three years before the start of the apprenticeship and have the right to work in the UK.

If you have been granted leave to remain status, this must cover the entire duration of the qualification to be eligible for funding and for your application to move to the next stage.

The main eligibility criteria:

• As some young people may turn 16 between the end of June and beginning of September (they would need to wait until they are 16 before starting their apprenticeship)
• Not already qualified to the same or higher level in the same field
• Working at the specified level in maths and English required for the qualification
• Applicants who do not hold GCSE or Functional skills in maths and English will be tested for suitability
• Have lived in the UK or EU for 3 years prior to applying for this apprenticeship
• To qualify for Government funding for the apprenticeship, applicants must have the correct status which is usually having been resident in the UK for 3 years, but there are some exceptions to this which will be checked at the time of application.
  
  
  

As part of the screening process, you will need to demonstrate that you meet the maths and English skills criteria. This can either be by providing evidence of your GCSE’s or functional skills certificates. If you do not have these, the learning provider who will be delivering the qualification, will screen applicants to determine if they are eligible for the qualification.

When completing the application form you will be requested to upload your evidence of maths and English GCSEs, or functional skills certificates achieved.

We urge applicants to upload this at the time of applying for the role to prevent any delays in the recruitment process.

You will be asked to provide proof of your address before completing the application form, please have this available for upload.

The following are acceptable forms of proof of address:

• Recent bank statement (dated within the last 3 months)
• Household utility bill (electricity, gas, water, dated within the last 3 months)
• Council Tax bill
• Official letter from the benefits agency/ HMRC
• National Insurance letter
• NHS card or letter of confirmation from your GP practice
• A rental agreement/mortgage statement for your current residence
  
  
  

We understand some applicants may not have the proof of address in their own name, due to for example living with parents/carers. In this instance you can supply documents that confirm you are linked to your parent/carer and live with them i.e. Birth/adoption certificate and council tax letter.

For help and support to ensure that you make the best possible application please contact GLLaB on 020 8921 2440 or at [e-mail]. GLLaB will provide training and help you to draft your application and prepare for interviews.

For an informal discussion about this opportunity, please contact Amerjit Kaur; [e-mail] 0208 921 3258

If you require any assistance in viewing or accessing this opportunity, please contact [e-mail] or call 020-8921-8977

Safer recruitment: Royal Borough of Greenwich is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Any roles which involve working with children, young people or vulnerable adults, or roles in which the duties will involve access to sensitive information relating to children, young people or vulnerable adults, the Royal Borough will take up references prior to interview. You should provide details of referees including your current and previous employers, covering the last 5 years. Candidates can request for us not to send a reference request to their current employer prior to interview by emailing us at [e-mail].

As part of our Safer Recruitment Policy, a full employment history is also required for this role. Please provide a full employment history, together with a satisfactory written explanation of any gaps in employment. Unless otherwise stated, a Basic DBS check will be undertaken as part of the pre-employment checks for successful candidates.

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

Standard DBS: This role requires a Standard DBS. (This post is exempt from the Rehabilitation of Offenders Act,1974).

Advert Close: All vacancies close at midnight unless otherwise stated.

How Applications are Scored: Each application is scored according to how well the supporting statement addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statement section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Apprenticeship Royal Greenwich Residency Requirement :

To be eligible to apply for this role you must be living in the Royal borough of Greenwich; or if living outside Royal Greenwich, be in the care of Royal Borough of Greenwich as defined below*

• *Open to children 16 to 18 years who are looked after and have been for more than 13 weeks (which does not need to be all one period); AND
• *Open to care leavers who can be young people aged between 16 and 24 years (to 25th birthday) who were looked after by Children’s Services for a period of 13 weeks or more since the age of 14 (which does not need to be all one period) but must include a time after the 16th birthday.
  
  
  

Apprentice right to work in UK:

To be eligible to apply for apprenticeships at Royal Greenwich you must have the right to work in the UK and have ordinarily been a resident in the UK for at least the previous three years before the start of the apprenticeship*

• Please note: Government funding is required to complete the apprenticeship qualification. If you have been granted leave to remain status, this must cover the entire duration of the contract to be eligible for funding and for your application to move to the next stage. Please see Apprenticeship Funding Rules for more information.
  
  
  

The duration of the contract is typically 18 months but could be longer

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Government Administration

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