GDA Apprentice - Maintenance Coordinator

This apprenticeship opportunity will provide valuable work experience in Facilities Management. Under supervision, the apprentice will provide day-to-day support and assistance in basic areas of work undertaken by the team. The apprentice will be released from the workplace to attend college as required and will be expected to undertake all necessary studies to achieve the formal qualification which is part of the Government’s apprenticeship framework.

The Maintenance Team in the Directorate of Place & Growth is responsible for the planned and routine maintenance of all the corporate buildings within the Royal Borough of Greenwich (circa 400 buildings).

We are looking for someone with a keen interest in Facilities Management and customer services, who is eager to learn, and is driven and self-motivated to deliver high quality work for a truly unique and exciting London borough.

Professional Duties:

The apprentice will be expected to:

• As allocated by your line managers, perform a range of basic Facilities Management duties which include specific tasks related to the formal qualification.
• Work with colleagues, taking instruction, making notes and meeting the basic needs of the team.
• Deal politely with Customers, Contractors and Internal colleagues. After training, be able to always deliver an acceptable level of customer service.
• Handling calls made to the service/team, logging the calls and ensuring all the necessary information is gathered from the caller. Dealing with basic queries and directing all other calls to the appropriate team member/service.
• Provide basic Facilities Management advice and information to Customers, Contractors and Internal colleagues, by telephone, email or in person.
• Undertake general administrative duties including filing, photocopying, etc.

Team Specific tasks:

• Under direct supervision, learn about and work towards undertaking duties related to Maintenance Coordinator. Throughout the Apprenticeship programme, assist senior staff in the following duties:
  • To raise orders on in-house CFM system (Concerto), chase outstanding orders and quotations and produce stats for monthly meetings.
  • Daily responsibility for monitoring group emails and allocation as necessary.
  • Assist the Maintenance Manager in monitoring and chasing compliance, record their progress and produce stats for meetings.
  • To provide access to sites and arrange for keys.
  • To arrange contractor meetings, take minutes of the meetings, and produce stats.
  • To be the main liaison point with the term contractor for admin tasks.

Personal Development:

• To undertake a varied programme of work experience, practical and theoretical training leading to a recognised apprenticeship qualification in Facilities Management (Level 2) as part of an apprenticeship programme.
• To actively participate in their own development plan, which will be agreed with the line manager and the assessor from the training provider. To undertake the requirements of the academic element of the apprenticeship (e.g. attendance at college and completion of academic work). A minimum of 20% of the working week will be allocated to this.