GCM Client Administrator I - UK

M&T Bank; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial institution is seeking an Administrator for Global Capital Markets in London, responsible for managing high net-worth client accounts and supporting the Relationship Manager. The ideal candidate will possess a Bachelor's degree in Finance or Business and have strong customer service skills. This role involves fostering client relationships, administrative tasks, and effective communication to enhance client experience while adhering to regulatory standards.

Qualifications

• Minimum of 3 years higher education and/or work experience.
• Focus on customer service and satisfaction.
• Demonstrated verbal and written communication skills.

Responsibilities

• Support Relationship Manager with oversight of client relationships.
• Manage client relationships and resolve inquiries in a timely manner.
• Maintain proper administrative management for accounts under supervision.

Skills

Customer Service

Communication

Relationship Management

Analytical Skills

Interpersonal Skills

Education

Bachelor’s degree in Finance, Business, Economics or Accounting

Tools

Pertinent software applications

Job description

Overview:

Assists with limited aspects of Global Capital Markets trust or entity administration and servicing of high net-worth private and institutional clients. May serve as administrator for medium to large (as defined by business) and/or complex clients. Serves as point of contact for client regarding routine daily administration. Maintains daily contact with clients to address general inquiries and/or facilitate client requests. Processes all related transactions, including collecting critical documents, processing cash disbursements, trades and account balances, establishing new accounts and facilitating client requests for discretionary distributions and trust terminations. Ensures proper administrative management for accounts under responsibility, with supervision.

Primary Responsibilities:

• Support the Relationship Manager with oversight of client relationships, making appropriate recommendations regarding routine internal business activities.
• Assist account representative(s) in revenue-generating activities by providing appropriate recommendations and preparing documents for meetings. Manage daily implementation of client strategies as required.
• Foster client relationships with assigned client base, serving as point of contact for the client; make recommendations for services to correct and/or enhance the client experience. Resolve problems and respond to client requests in a timely manner.
• Manage relationships with internal and external service partners; assess issues requiring immediate attention in a timely manner and work to resolve all other issues through the normal course of business utilizing available resources.
• Develop and maintain industry knowledge applicable to the business and demonstrate the ability to articulate that knowledge internally and externally. Remain current on industry news applicable to the line of business.
• Demonstrate knowledge of corporate policies and procedures related to the administrative role.
• Provide and maintain appropriate levels of controls to minimize losses.
• Provide effective support of team members as requested.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

This position works under supervision and may provide support to less experienced personnel.

Education and Experience Required:

Combined minimum of 3 years higher education and/or work experience

Demonstrated focus on customer service and satisfaction

Demonstrated verbal and written communication skills

Education and Experience Preferred:

Bachelor’s degree focused on Finance, Business, Economics and Accounting

Working towards CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus

Demonstrated skills in pertinent software applications, with ability to learn new applications

Experience working in a team environment

Demonstrated interpersonal skills with ability to build significant level of trust with clients

Self-confident

Proven ability to work well with highly capable and successful individuals

Demonstrated analytical ability

Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit

Ability to contribute to positive working relationships and maintain integrity and professionalism

Location London, United Kingdom