GBR Customer Experience Advisor | Retail & Business Banking | S1 | Croydon Gs

Santander USA; Croydon; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading bank in the UK is seeking a Customer Experience Advisor for their Croydon branch. The role involves assisting customers both in-person and over the phone, providing outstanding service, and supporting varied banking needs. The position offers a starting salary of £28,341 with numerous employee benefits including a flexible benefits package and performance-related bonuses.

Benefits

Annual cash allowance

25 days holiday plus bank holidays

Discretionary performance-related bonus

Healthcare benefits

Pension contributions

Employee discount platform

Qualifications

• Proven ability to deliver outstanding customer service either in person or over the phone.
• Ability to communicate effectively with customers to understand their needs.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries, and servicing.
• Building relationships and finding solutions.

Skills

Excellent communication

Outstanding customer service

Teamwork skills

Job description

GBR Customer Experience Advisor | Retail & Business Banking | S1 | Croydon

Overview

Join our community. We are currently recruiting Customer Service colleagues, with a starting salary of £28,341 per annum, this is made up of a base salary of £26,161.00 along with an additional £500 flexible benefit and up to a £1680 discretionary performance related.

For our customers, you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you’ll never know what the next challenge will be. You’ll have plenty of support, and we’re a close-knit team in a busy, varied branch environment. You’ll be totally flexible in your approach and comfortable in undertaking a broad range of activities in a multi-skilled role.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

What you’ll bring

These are the essential requirements you need to be successful in this role:

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs

Nice-to-have

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities
• You will require the right to work in the UK (please see details below)

What else you need to know

• This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday across the hours of 8:00am – 6:00pm
• The role is based in our Croydon branch.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We help Santander celebrate diversity and attract, retain and develop the most talented people through living our values of Simple, Personal, and Fair.

How we’ll reward you

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• Starting salary of £26,161 plus a £500 annual cash allowance to spend on our benefits
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5 years service, with the option to purchase up to 5 contractual days per year
• Eligible for a discretionary performance-related annual bonus
• Voluntary healthcare benefits at discounted rates including medical, dental insurance and health assessments
• Free access to a range of digital health services, including GP
• Free access to wellbeing apps and up to three weekly online classes
• 8% of salary contributed to pension, with potential higher company contributions if you contribute, and cash options
• Company-funded death-in-service benefit and income protection insurance, with discounted rates for additional life assurance and critical illness cover
• Support for charitable giving and community partnerships
• Share in Santander’s success through share plans
• 24/7 online employee discount platform for retailers, entertainment, eating out, travel, and more
• Staff versions of Santander products (e.g., Edge Current Accounts and Credit Cards) with no fees, plus access to other deals

Right to work in the UK. Every individual must have the right to work in the UK to commence employment with Santander. If you do require a working visa or permit this will not influence our decision on progression. If you do not have the right to work or a visa application is unsuccessful, Santander will not proceed with your application.

What to do next

If this sounds like a role you’re interested in, please apply. For accessibility or additional assistance, contact [e-mail].

Additional Information

We welcome applications with the understanding that there may be no relocation package available. Santander will pay the employer mandatory government fees required for visa sponsorship. You may be liable for your own personal immigration and relocation costs.