GBR_Customer Experience Adviser | Retail & Business Banking | S1 | Alton Branch

Santander Group; Tudhoe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution in Tudhoe is seeking a Customer Service Representative to provide exceptional support to customers in a branch-based role. You will engage with customers on various transactions and solutions while contributing to an inclusive work environment. The ideal candidate has strong communication skills and a desire to exceed customer expectations. This full-time position offers a starting salary of £24,000 with a range of benefits.

Benefits

25 days holiday plus bank holidays

Discretionary performance-related annual bonus

Employer pension contribution of 8%

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• The ability to communicate effectively with customers to truly understand their needs.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Building relationships and finding solutions.

Skills

Customer service

Effective communication

Team working

Job description

Overview

For our customers, you\'ll be more than just the friendly face and voice of Santander. You\'ll be a listener and problem solver. Whether you\'re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you\'ll never know what the next challenge will be. You\'ll have plenty of support in a busy, varied and challenging branch environment. You\'ll be totally flexible in your approach and comfortable undertaking a broad range of activities, thriving on the variety this gives you in a multi-skilled role. You\'re the eyes and ears of our business after all.

Responsibilities

• Acting as the first point of contact for customers in branch or over the phone
• Assisting with day-to-day transactions, queries and servicing
• Answering customer calls into our contact centre
• Building relationships and finding solutions
• Developing your knowledge of services and products to help our customers
• Identifying new ways to improve the customer experience

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background
• The ability to communicate effectively with customers to truly understand their needs

Desirable

• A real desire to go above-and-beyond for customers
• Effective team working skills with a flexible, can-do approach to work
• Openness to a broad range of activities even if outside of standard expectations
• Ability to grow, adapt and change accommodating business needs and priorities
• You will require the right to work in the UK (please see details below)

Location, hours and terms

This is a full-time permanent branch-based role, working 35 hours across Monday to Saturday across the hours of 8:00am - 6:00pm. The role is based in our Alton branch.

Relocation and sponsorship

We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.

Inclusion and rewards

Inclusion: At Santander we\'re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and attract, retain and develop the most talented people through our values of Simple, Personal, and Fair. How we\'ll reward you: As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• Starting salary of £24,000 plus a £500 annual cash allowance to spend on our great range of benefits.
• 25 days\' holiday plus bank holidays, increasing to 26 days after 5 years\' service, with the option to purchase up to 5 contractual days per year.
• Eligible for a discretionary performance-related annual bonus.
• Voluntary healthcare benefits at discounted rates (medical/dental insurance and health assessments).
• Free access to a range of digital health services, including GP.
• Free access to wellbeing apps and up to three weekly online classes.
• Employer pension contribution of 8% of salary (up to 12.5% if you contribute; cash alternatives available).
• Company-funded death-in-service benefit and income protection insurance, with options for additional life assurance and critical illness cover.
• Support for charitable giving and community partnerships.
• Share plans and 24/7 access to an online employee discount platform.
• Staff versions of Santander products with no fees and access to additional deals and discounts where available.