(GB) Documentation Coordinator

Wallenius Wilhelmsen group; Southampton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a leading logistics company as a Documentation Coordinator in Southampton. You will ensure timely execution of documentation processes, working closely with customers and internal teams. This full-time role offers a competitive salary and numerous benefits, including hybrid working options. If you have a customer-focused mindset and strong organizational skills, apply now to be part of a diverse and inclusive team committed to sustainable logistics.

Benefits

Competitive salary

Pension scheme

Private healthcare

Gym contribution

Wellbeing support services

Car parking

Social committee events

Weekly fruit and free tea, coffee & squash

Qualifications

• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
• Experience with Customer Service applications.

Responsibilities

• Create bills accurately and promptly according to shipper instructions.
• Analyze and resolve issues related to bills of lading and invoices.
• Monitor and correct EDI messaging related to documentation.

Skills

Customer-focused mindset

Excellent communication

Interpersonal skills

Strong organizational skills

Attention to detail

Problem-solving skills

Tools

MS Office

Job description

Overview:

Documentation Coordinator - Europe (12 months fixed term)

See yourself at Wallenius Wilhelmsen. We collaborate, care, and challenge every day to keep the world in motion and transform logistics into a zero-emissions, carbon-free industry. Join us and make it happen!

We are currently recruiting a fixed-term Documentation Coordinator to join the Documentation team in Southampton, UK, on a full-time basis. The Documentation Coordinator is responsible for the timely and accurate execution of activities within the documentation process.

Benefits:

• Competitive salary
• Pension scheme
• Private healthcare
• Gym contribution
• Wellbeing support services
• Car parking
• Hybrid working
• Social committee events
• Weekly fruit and free tea, coffee & squash

Closing date: Midnight 26th May 2025

Responsibilities

What you'll do

• Create bills accurately and promptly according to shipper instructions and Customs requirements
• Release bills to customers per credit agreements
• Service internal and external customers via various channels
• Analyze and resolve issues related to bills of lading and invoices
• Monitor and correct EDI messaging related to documentation
• Keep WW Ocean systems updated as required
• Meet KPIs monthly
• Comply with WW Ocean documentation and customs processes

Qualifications

What you'll need

• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
• Experience with Customer Service applications
• Customer-focused mindset
• Excellent communication and interpersonal skills
• Strong organizational skills
• Ability to meet deadlines
• Attention to detail
• Problem-solving skills

Even better if you have

• Experience with Shipping Documentation and regulations

About you

You should approach changing priorities positively and be adaptable, with an appreciation for cultural differences.

About us

Wallenius Wilhelmsen is a renowned shipping and logistics company with end-to-end supply chain management. Our vision is to empower people and markets through sustainable logistics. We transport a variety of goods globally, focusing on quality and sustainability, powered by nearly 8,200 employees across 45 countries.

Our values

We Care, We Challenge, We Commit. These guide us in ensuring safety, sustainability, continuous improvement, and responsible behavior.

Our commitment to Diversity, Equity, & Inclusion

We are a diverse, global team committed to an inclusive workplace where everyone can thrive. Diversity, Equity, and Inclusion are central to our operations and strategy, helping us attract diverse talent and foster innovation.