GB - Customer Service Security Officer

bidvestnoonan; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company seeks a Full-Time Customer Service Security Officer at a prestigious coach station in Birmingham. The role merges customer service and security duties, requiring a valid SIA licence and strong communication skills. Candidates should have a passion for customer service and a proactive approach to ensuring a safe environment.

Benefits

Full and award-winning training

Competitive salary and benefits

Dynamic and supportive team environment

Qualifications

• Essential valid SIA licence required.
• Proven experience in security or public-facing roles preferred.
• Flexibility to work various shifts including nights and weekends.

Responsibilities

• Provide excellent customer service and security presence.
• Respond effectively to incidents and emergencies.
• Support customers with pre booked assistance.

Skills

Strong communication skills

Proactive attitude

Problem solving

Calm under pressure

Education

Valid SIA licence

Experience in a customer-facing role

Job description

Job Title: Full-Time Customer Service Security Officer
Location: Prestigious Coach Station, Birmingham
Working Hours: Day, Night, and Weekend Shifts

We are seeking a dedicated and enthusiastic individual tojoin our team as a Customer Service Security Officer at our prestigiouscoach station in Birmingham. If you have a passion for delivering exceptionalcustomer service, a proactive attitude, and a drive to make a real impact inthe community, we want to hear from you!

In this role, you will combine the duties of customerservice and security to ensure our customers have a safe, smooth, and enjoyableexperience. You will be an essential part of our team, providing face-to-faceassistance to passengers while maintaining a visible and reassuring securitypresence throughout the station.

Key Responsibilities:

• Provideexcellent customer service by assisting passengers, answering queries, andensuring their overall experience is positive.
• Maintaina visible and reassuring security presence within the coach station,monitoring for any suspicious activity and acting promptly when necessary.
• Ensurethe safety and security of both customers and staff, enforcing safetypolicies and procedures as required.
• Respondeffectively to any incidents or emergencies, liaising with localauthorities when appropriate.
• Handleany customer concerns or issues with professionalism and tact, alwaysaiming for a positive resolution.
• Supportand collaborate with other team members to create a welcoming and safeenvironment for all.
• Beproactive in identifying potential risks or areas of improvement withinthe station.
• Providean active lead in dealing with the Street Community and ASB incidentsensuring all incidents are reported to the appropriate organisation andlogged locally.
• Providesupport to customers who have pre booked assistances, liaise with controlroom staff accordingly.
• Providesupport in CCTV (viewing only) when requested by Police or otherauthorised channels .
• Providequeue busting support at the Ticket office, supporting customers in usingthe TVM.
• Meetand greet coaches upon arrival into the station, ensuring customers safelyenter the building.

Key Requirements:

• ValidSIA (Security Industry Authority) licence is essential.
• Provenexperience in a customer-facing role, ideally within a security orpublic-facing capacity.
• Strongcommunication skills, with the ability to engage confidently andprofessionally with members of the public.
• Abilityto remain calm under pressure and deal with challenging situationseffectively.
• Flexibilityto work across a range of shifts, including days, nights, and weekends.
• Apassion for customer service and a genuine desire to make a positivedifference in the community.
• Aproactive attitude with the ability to take initiative and solve problemsefficiently.

What We Offer:

• Fulland award-winning training to help you develop your skills and advance inyour career.
• Theopportunity to be part of a dynamic and supportive team within ahigh-profile environment.
• Competitivesalary and benefits package.
• Achance to work in a role that directly impacts the safety and experienceof travellers in the community.

Join us on the journey!
We are looking for passionate individuals who want to make a real difference tothe people and communities we serve. If you are committed to providingexceptional service and ensuring a safe and welcoming environment, apply todayto join our team at the prestigious coach station in Birmingham!

About Us

Bidvest Noonan is a team of 27,000 passionate and customer-focused people. We work together to deliver exceptional service and value to customers across the UK and Ireland. We recruit great people to deliver our services and we provide them with the resources, training, and direction they need to do their best work.

We always put people first. Our people are exceptional and go the extra mile to deliver outstanding services. We celebrate and recognisetheir successes at every opportunity. At Bidvest Noonan, we strive to make each person feel appreciated, engaged, and supported so that they can reach their potential, knowing it has a positive impact on our overall success.

Bidvest Noonan is highly committed to creating an inclusive environment where everyone can feel valued and respected.We are delighted to welcome applicants from our Armed Forces community and people from diverse backgrounds and identities.We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact [e-mail]