Gateway Team Leader

Glow; Stoke-on-Trent; On-site; GBP 31,000; Full time

Job summary

A local charity in Stoke-on-Trent is seeking a Gateway Team Leader to manage and develop a team that facilitates access to accommodation and support for individuals. The ideal candidate will have experience in leading teams, knowledge of UK housing law, and be proficient in Microsoft applications. This permanent role offers the chance to make a real difference in the community needs and support vulnerable populations.

Benefits

Discounts

Flexible working

Professional development

Health support services

Qualifications

• Experience leading a team supporting adults with complex needs.
• Ability to liaise with individuals or agencies for effective outcomes.
• Commitment to continuous development and openness to feedback.

Responsibilities

• Lead and manage the Gateway team to facilitate access to services.
• Oversee service delivery and analyze referrals.
• Promote the service and engage with stakeholders.

Skills

Team leadership

Communication

Knowledge of UK housing law

Microsoft Office proficiency

Problem-solving

Job description

Salary: £30,437.50 a year

Location: Stoke on Trent

Hours per week: 37.5

Contract type: Permanent

This is a permanent, salaried vacancy that will close in 24 days at 23:59 BST.

The role

As a Gateway Team Leader, you will lead, manage, and develop a team of Gateway Coordinators representing the Destination:Home partnership. You will oversee referrals and allocations into the service and collaborate with partners to ensure adequate provisions for accommodation and support across the service.

Job Responsibilities

• Lead, manage, and develop the Destination:Home Gateway team to facilitate access to high-quality accommodation and support for customers.
• Oversee service delivery, including analyzing referrals, managing void property allocations, and monitoring live availability to meet customer needs effectively.
• Promote the service by attending meetings and forums, engaging with stakeholders, and fostering a partner-wide 'one-team' approach.
• Drive improvements and safeguard by delivering training and supporting staff development.

Candidate Requirements

• Experience leading a team supporting adults with complex needs such as substance abuse, homelessness, and mental health.
• Experience liaising with individuals or agencies to achieve effective outcomes.
• Knowledge of UK housing law, safeguarding, and The Care Act.
• Proficiency in Microsoft applications including Outlook, Word, and Excel.
• Ability to perform administrative tasks and meet deadlines.
• Commitment to continuous development and openness to feedback.
• Full UK driving license and own vehicle for work purposes.
• Satisfactory DBS check required every three years.

We welcome applicants with transferable skills and lived experience, as your journey can inspire others.

Join us in helping those without a plan, voice, or home to build concrete futures. Apply now! Please note, interviews will be conducted on a rolling basis, and the vacancy may close early if the right candidate is found.

Who We Are

We are part of Honeycomb Group, supporting communities across Staffordshire by providing services that foster secure, connected, and confident lives.

Concrete is a local charity leading the fight against homelessness in Staffordshire through community-led efforts to address the root causes of homelessness.

Join us to make homelessness history across Staffordshire and beyond.

Why Work With Us

We care for our staff as much as our clients, offering discounts, flexible working, annual leave schemes, professional development, and health support services.

We promote diversity and equal opportunity, welcoming applications from all backgrounds and communities.