Gateline & Station Assistant

Job Description: Customer Service Assistant at Bristol Stations

Join our team as a Customer Service Assistant at Bristol Parkway and Bristol Temple Meads train stations. This role involves providing excellent service to passengers, ensuring safety, and assisting customers with their needs.

Details:

• Pay rate: £12.00 per hour, increasing to £13.57 - £13.94 after 12 submitted timesheets (AWR rate).
• Contract: ASAP ongoing, zero-hour contract.
• Shifts: Varied, Monday to Sunday, with shifts starting as early as 6 am. Shifts are released weekly, and staff pick shifts they can work.
• Location: Bristol Parkway/Bristol Temple Meads train stations.

We offer a train travel pass to enable you to work across multiple stations in the region, including Bristol, Bath, Cheltenham, Swindon, and Gloucester.

Responsibilities:

• Operate automatic gates ensuring safety for all passengers.
• Meet and greet customers, assist with queries, and support their journey.
• Support customers needing assistance, including station ramps (training provided).
• Maintain a safe station environment.

What we're looking for:

• Focused, flexible, and safety-conscious individuals.
• Passionate about customer service and teamwork.
• Excellent interpersonal skills, able to work under pressure.
• Well-presented, with good English communication skills.
• Adherence to the company's drug and alcohol policy, zero alcohol tolerance.
• Willing to work across multiple stations within the West Region, including WSM, Taunton, and Exeter.

Note: Candidates must be 18 or older and not under the influence of alcohol during shifts.

Adecco is an Equal Opportunities Employer and acts as an employment agency for both permanent and temporary roles.