Gateline Assistant

TN United Kingdom; London; On-site; GBP 24,000 - 32,000; Full time

Job summary

An established industry player is seeking a Gateline Assistant to enhance customer experience at the station. In this role, you will be the first point of contact for travelers, providing vital information and assistance to ensure a smooth journey. Your responsibilities will include ensuring the safe operation of ticket gates and managing customer flow during peak times. This position requires excellent communication skills and a passion for customer service. Join a dedicated team committed to delivering a safe and welcoming environment for all customers.

Qualifications

• Organized and proactive with excellent communication skills.
• Capable of handling repetitive tasks under pressure.

Responsibilities

• Act as the first point of contact for customers, assisting with tickets.
• Ensure safe operation of ticket gates and manage customer flow.

Skills

Customer Service

Communication

Organizational Skills

Proactivity

Job description

Job Title: Gateline Assistant

As a Gateline Assistant, you will work with the station team to deliver a safe and welcoming experience for all customers.

Your responsibilities will include, but are not limited to:

1. Being the first point of contact for customers, providing information and assistance with tickets to help them travel confidently.
2. Ensuring the safe operation of ticket gates and managing customer flow during busy times.
3. Helping direct and inform customers during disruptions to ensure safety and clarity.

For a full list of responsibilities, please download the detailed job description available at the bottom of this advert.

Requirements:

• Organised, proactive, and able to prioritize tasks efficiently.
• Capable of handling repetitive tasks under pressure.
• Excellent communicator who enjoys engaging with people.
• Confident in approaching and talking to new people.
• Passionate about customer service and doing the right thing.

Applicants requiring a visa must have at least 6 months remaining at the time of appointment. Full-time training is provided, and commitment to this is required.

Working Pattern:

Our services operate daily (except Christmas Day). You will need to work shifts at various times, including early mornings and weekends. The typical schedule is 30 hours per week over 5 days, usually Monday to Friday, 06:00 – 12:00.

SWR is part of FirstGroup, the largest rail operator in the UK and the second-largest bus operator outside London. We operate across the UK and Ireland with over 30,000 employees, committed to reducing environmental impact through cleaner transportation methods.