Gatehouse Security Officer

Hilton Worldwide, Inc.; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join Hilton's Birmingham Metropole as a Security Officer, ensuring a safe experience for guests and staff. Responsibilities include patrolling, monitoring entries, and investigating incidents. Enjoy competitive pay, growth opportunities, and numerous employee benefits in this vibrant hospitality environment.

Benefits

Smart uniform provided and laundered

Free, healthy, and high-quality meals when on duty

Team Member Travel Program

Discounted dental and health cover

High street discounts with Perks at Work

Free car park

28 days holiday including bank holidays

Team Member Referral Program

Subsidised Taxi between 12am and 7am

Guest Experience Day: 1 night stay with breakfast and dinner

Qualifications

• At least two years of law enforcement experience, either in a Security Bureau or military training.
• SIA trained and licensed required.
• Knowledgeable about fire procedures, disaster plans, and hotel evacuation procedures.

Responsibilities

• Monitor and control staff entrances and conduct regular searches.
• Patrol the hotel regularly and manage undesirable behavior.
• Investigate theft and provide secure storage for guest oversized items.

Skills

Good communication skills

Positive attitude

Ability to work under pressure

Education

High school graduate or above

Job description

Secure you next career move!

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE- No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Hourly Rate£12.27/ hour for candidates without SIA License, £12.77/ hour for candidates with SIA License

A WORLD OF REWARDS

• Smart uniform provided andlaundered
• Free, healthy and high quality meals when on duty
• Grow your Career !
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free car park
• Subsidised Taxi between 12am and 7am
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day: 1 night stay with breakfast and dinner
• Modern and inclusive Team Member’s areas

A Security Officer patrols, monitors, and observes security procedures to ensure a safe Guest and Member experience while investigating theft and managing instances of undesirable behaviour.

What will I be doing?

You will join the Security Team at the Hilton Bimringham Metropole as a Gatehouse Security officer. You will work mainly outside at the entrance of the hotel. As a Security Officer, you are responsible for monitoring and controlling staff entrances, patrolling on a regular basis, and managing undesirable behaviour to deliver a safe Guest and Member experience. A Security Officer will also be required to investigate theft and support evacuation procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Monitor and control staff entrances
• Conduct regular searches of bags, etc. carried by members of staff and report discrepancies or violations immediately
• Control the Goods pass out procedure for any items purchased, loaned, or otherwise legitimately obtained
• Maintain system that monitors contractors working in the hotel in accordance with company health and safety policies
• Responsible for checking goods received out of hours
• Maintain system that records the issue and receipt of departmental keys
• Operate, check and monitor the CCTV system
• Patrol the hotel on a regular basis ensuring fire walks take place and are recorded
• Ensure safe passage of cash transfers within the hotel
• Support evacuation of the hotel during fire alarm situations
• Monitor suspicious packages and be aware of bomb and terror threat procedures
• Provide secure storage for guest oversized items
• Ensure hotel facilities and function rooms remain secure and locked when not in use
• Maintain the Security Log Book and Incident Reports
• Investigate and report all allegations of theft, criminal damage and other incidents
• Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
• Liaise with Police in the absence of Security Team Leader
• Report any maintenance or hazard issues to the supervisor on duty
• Adhere to all Health and Safety Regulations

What are we looking for?

A Security Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• High school graduate or above
• Good physical condition
• At least two (2) years of law enforcement experience either in a Security Bureau or military training
• Must be knowledgeable about fire procedures, disaster plan procedures, bomb threats and hotel evacuation procedures
• Should be well-versed in local law/government regulation
• Absolute discretion and confidentiality regarding sensitive information
• SIA trained and licensed
• Positive attitude
• Good communication skills
• Good grooming standards
• Ability to work under pressure, keeping calm in emergency situations
• Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in customer service environment
• First Aid
• Knowledge of P.A.C.E.
• IT proficiency

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels -Hilton Brands | Global Hospitality Company