Gastroenterology & Hepatology Failsafe Officer

Oxford University Hospitals; Oxford; On-site; GBP 22,000 - 32,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust is seeking a proactive administrator to support the outpatient waiting list, monitor and validate RTT positions and ensure patients are booked in line with clinical recommendations and priority.

You will work closely with administrative teams across the GEH Directorate, provide administrative support to the GEH management and clinical teams, validate patient information on electronic systems and keep the patient pathway up to date with timely,

Responsibilities

• Maintaining a registry of patients with and without an appointment.
• Informing the Consultant and Service Manager of any patients at significant risk due to delays of appointments both new and follow-ups.
• Contacting patients identified as lost to follow-up via telephone or email to arrange appointments and understand reasons for missed appointments.
• Liaising with the Gastroenterology clinical team to ensure all requests for follow-up appointments are actioned promptly.
• Escalating concerns if appointments are not booked within target timeframes.
• Meeting regularly with the clinical team to review patient cohorts and ensure up-to-date tracking.

Job description

Job overview

To ensure all patients receive the relevant appointment in line with clinical recommendations, with particular attention to the week and elective access policy for routine, urgent and WW pathways. The post holder is required to work on the outpatient waiting list, in particular focusing on monitoring and validating the RTT position to ensure that patients are booked in a timely manner and based on their clinical priority.

The post holder will work closely with administrative teams across the GEH Directorate and provide administrative support to the GEH management team and clinical teams to ensure the whole patient pathway is maintained. To assist the Data Validation Clerk to ensure that patient-level information is accurately recorded before being reported, by validating the information held on our electronic systems.

Main duties of the job

• Maintaining a registry of patients with and without an appointment.
• Informing the Consultant and Service Manager of any patients at significant risk due to delays of appointments both new and follow-ups.
• Contacting patients identified as lost to follow-up via telephone or email to arrange appointments and understand reasons for missed appointments.
• Liaising with the Gastroenterology clinical team to ensure all requests for follow-up appointments are actioned promptly.
• Escalating concerns if appointments are not booked within target timeframes.
• Meeting regularly with the clinical team to review patient cohorts and ensure up-to-date tracking.

Working for our organisation

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence, and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the .

In NHS England launched its first sexual safety charter, and our Trust proudly signed it. We pledge zero tolerance for inappropriate sexual behaviour and commit to the

Oxford University Hospitals promotes a safe, respectful hiring environment.

If you want to make a difference with us, come and join our team. Together, we will uphold the highest standards of care and professionalism.