Gastro Consultant Personal Assistant

University Hospitals Dorset NHS Foundation Trust; Poole; On-site; GBP 22,000 - 30,000; Full time

Job description

Job Summary

The Gastro department at Poole Hospital is seeking to recruit an experienced PA.

To succeed in this role you will need to possess good communication skills and have a passion to deliver outstanding service to our patients.

Accuracy and attention to detail are essential requirements together with the ability to multitask in a busy environment. Good team skills are also an essential requirement.

We are looking for someone who has proven computer skills, knowledge and medical terminology.

Base Location: Poole Hospital

Interview Date: TBC

Main duties of the job

• Efficiently manage the electronic appointment diary and coordinate all scheduling for consultations.
• Provide comprehensive secretarial support, including word processing, filing, audio-typing, photocopying, and composing sensitive letters.
• Handle complex and varied queries from patients, clinicians, and external parties, offering excellent customer service.
• Be a key point of contact for patients, answering inquiries in person, via email, and over the phone.
• Communicate difficult, sensitive, and confidential information with professionalism and tact, especially when speaking with anxious or distressed patients and their families.
• Work closely with Consultants and medical staff, ensuring they have the information and responses they need for patient care and ongoing treatment.

Job responsibilities

• Manage electronic diaries for the Consultants.
• Manage Consultant e-mails and action where appropriate.
• Relieve the Consultant of administrative tasks not pertaining to clinical work wherever possible.
• To maintain, co-ordinate and organise appointments/meetings with staff, patients or their relatives and other visitors to the hospital such as company representatives.
• Deal with queries involving confidential documents regarding a wide variety of information without recourse to others, recognising when issues should be referred and to whom.
• Typing clinic/additional letters to GPs, patients and other Allied Health Professionals, using digital dictation when appropriate.
• Look up, sort and file patients results.
• Use the hospital computer system to access patient details. CRT must be always used when receiving and moving notes. This is mandatory within the Trust.
• Photocopying, faxing, scanning and general filing.
• Be responsible for out-going post, meeting afternoon deadlines.
• Scan all new Choose & Book referrals.
• Action Choose & Book referrals once graded send blood forms, test requests as advised by consultant.
• Any help the staff may need with spreadsheets excel etc.

Person Specification
Experience Essential

• Experience as working as a Medical Secretary

Desirable

• NHS Admin experience

Qualifications Essential

• GCSE in English and Maths or equivalent
• Vocational level 3 or equivalent experience in relevant field

Desirable

• Supervisory qualification in supervision skills or equivalent
• Medical terminology

Personal Attributes Essential

• Effective Communicator
• Team Member
• Ability to deal with sensitive issues

Technical skills Essential

• Computer literate with word processing experience
• Proven diary management Skills
• Minute taking skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: University Hospitals Dorset NHS Foundation Trust
Address: Poole Hospital, Poole, BH15 2JB
Employer's website: https://www.uhd.nhs.uk/careers