Gas Supervisor & Tech Team Leader, Exeter

Liberty Group

Exeter

On-site

GBP 42,000 - 52,000

Full time

14 days+

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Benefits offered by this job

25 days annual leave

Bank holidays

Flexibility with overtime

GP access

Mental health support

Fitness programmes

Training & development

Car allowance (Crew Cab)

Job summary

Liberty is seeking a Gas Supervisor / Technical Team Leader in Exeter to lead a field-based team of Gas Engineers, ensuring safe, compliant and efficient delivery across our contracts. You will coach, support and monitor performance, drive continuous improvement and maintain excellent customer service.

Essentially you will hold ACS qualifications CCN1, HTR1, CKR1 and CENWAT, a Full UK Driving Licence, and strong health & safety knowledge.

Qualifications

ACS qualifications: CCN1, HTR1, CKR1, CENWAT are required.
Full UK Driving Licence is required.
Strong technical knowledge of domestic gas servicing, maintenance and repairs.
Good IT skills and confidence using business systems.
Strong understanding of health & safety and compliance requirements.
Excellent communication and stakeholder management skills.
Proactive, organised and solution-focused approach.

Responsibilities

Lead, coach and support a team of Gas Engineers, driving a culture of engagement, accountability and high performance.
Deliver toolbox talks and promote best practice across health, safety and compliance.
Ensure gas repairs, maintenance, installations and planned works are completed safely, efficiently and to the required standards.
Drive productivity, quality and first-time-fix performance.
Conduct regular field visits to support engineers and monitor service delivery.
Build and maintain strong client relationships through regular communication and engagement.
Monitor compliance requirements, inspections, audits and surveys, ensuring high levels of accuracy and quality.
Support operational planning and resource allocation across your area to maximise efficiency and minimise travel time.
Manage escalations and resolve operational issues in a timely and professional manner.
Ensure contract KPIs, business objectives and customer satisfaction targets are achieved.
Complete regular inspections of vehicles, van stock, PPE and equipment.
Deputise for senior operational management when required.
Identify opportunities for service improvements and continuous improvement initiatives.