Gas Service Scheduler

ZipRecruiter; London; Hybrid; GBP 32,000; Full time

Job summary

A leading social housing organization seeks a Gas Services Scheduler in London. The role involves coordinating repairs, managing scheduling conflicts, and ensuring compliance with service standards. Ideal candidates will have strong communication and customer service experience, along with excellent organizational skills.

Benefits

Competitive pay & generous pension

28 days holidays plus bank holidays

Flexible working options available

Investment in learning and personal development

A wide range of benefits

Qualifications

• Proven experience of excellent customer service skills.
• Good communication skills, both oral and written.
• Self-motivated, resilient, assertive, and confident.

Responsibilities

• Responsible for effective administration to enable work to be carried out in a timely and compliant manner.
• Answer phones, emails, CRM cases, schedule and confirm appointments.
• Maintain all tasks including raising jobs, requisitions, and ensuring records are up to date.

Skills

Good communication skills

Customer service skills

Excellent organisational skills

Good IT skills and literacy

Job description

Job Description

Job Title: Gas Services Scheduler

Contract Type: Permanent

Salary: £31,697.50 per annum

Working Hours: 35 hours per week

Working Pattern: Monday to Friday - Hybrid

Location: London

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside, we recruit based on potential, not just skills and experience, so we encourage you to apply even if you don't meet all the essential criteria.

The difference you will make as Gas Services Scheduler

You will work as part of a high-performing team and be responsible for effective administration surrounding the scheduling of repairs, services, compliance works, and other technical projects. You will play a vital part in ensuring operatives work efficiently and jobs are completed on time.

About you

We are looking for someone with:

• Good communication skills.
• Proven experience of excellent customer service skills.
• Excellent organisation skills.

Why Riverside?

One Housing is part of Riverside. At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling, and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development, and technology
• A wide range of benefits

We are inclusive. At Riverside, we value all individuals. We foster a workplace where everyone is respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role, they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

• Responsible for effective administration to enable work to be carried out in a timely and compliant manner.
• Work as part of a high-performing team and ensure your actions support team success.
• Answer phones, emails, CRM cases, schedule and confirm appointments, and input data into the system.
• Maintain all tasks, including raising jobs, requisitions, follow-on works, subcontractor works; ensure records are up to date including job details, appointments, statuses, relevant dates, and costs.
• Ensure operatives work efficiently and workload is maintained in line with WIPs (Works in Progress).
• Coordinate access for works via phone calls.
• Handle emergency appointments and resolve scheduling conflicts.
• Ensure subcontractors complete jobs on time and submit correct paperwork for review and payment.
• Escalate issues with operatives/contractors as needed.
• Maintain a 'first time fix' approach.
• Assist operatives, supervisors, and surveyors.
• Investigate complaints and expressions of dissatisfaction.
• Maintain the team inbox and CRM cases, answer queries.
• Update systems with relevant information and generate reports for analysis.
• Perform other administrative duties to support Property Services and liaise with departments.
• Any other duties to support service delivery.

Person specification

Knowledge, Skills, and Experience

Essential

• Good IT skills and literacy
• Good communication skills, both oral and written
• Self-motivated, resilient, assertive, and confident
• Proven experience of excellent customer service skills
• Excellent organisational skills

Desirable

• Ability to scrutinise data and provide recommendations
• Experience in Housing/Property sector
• Aptitude for data analysis and report creation

About Us

Riverside is a leading not-for-profit social housing and regeneration organisation, owning or managing around 75,000 homes across the UK. We provide supported housing services, especially for those affected by homelessness, with a track record of transforming lives and revitalising neighbourhoods for over 90 years. We plan to build over 15,000 affordable homes in the next decade.

Our Values and Behaviours

Creating an inclusive environment where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches our community impact.