Gas Scheduler

CMS - Recruitment; Langley; On-site; GBP 19,800 - 24,200; Full time

Job summary

A leading recruitment agency is seeking a Repairs Planner/Scheduler based in Langley. This permanent role involves coordinating maintenance appointments, providing customer service, and ensuring effective communication between residents and maintenance workers. The ideal candidate will have previous experience in repairs/maintenance and proficiency with scheduling databases.

Qualifications

• Previous experience in a similar role is essential.
• Experience with Opti-time or similar database.

Responsibilities

• Providing customer service to residents and customers.
• Arranging and scheduling maintenance appointments.
• Logging jobs onto the company database.

Skills

Organisational Skills

Attention to Detail

Telephone Manner

Tools

Opti-time

Job description

Repairs Planner/Scheduler

Based in Langley

Monday to Friday

Permanent Role

£22,000k per annum

Our client is looking for a Planner/Scheduler, previous experience within repairs/maintenance/housing would be advantageous. As a Repairs Planner/Scheduler, you are the key person communicating between the resident and maintenance worker. The role involves tasks such as;

• Providing customer service to residents and customers/tenants.
• Arranging appointments for residents/tenants regarding maintenance/repair issues within their properties.
• Scheduling appointments for maintenance work.
• Dealing with resident queries and offering general support to maintenance help desk organising appointments with trade’s people to carry out the appointments in a cost effective and organised manner.
• Dealing with queries from residents, changing appointment.
• Rescheduling appointments and scheduling prioritising emergency repair issues.
• Closing jobs ready for invoicing.
• Logging current jobs onto company database.
• Working with Supervisors and trades people to organise and schedule work.
• Updating and changing information as the job changes.
• Ordering equipment needed for the job.
• General Admin duties such as filing, scanning etc.

The applicant must have previous experience in the role and opti-time experience or similar database is essential.

Skills and experience required;

• For this role, you must have a good telephone manner, be organised, have the ability to prioritise work, and pay attention to detail.

A reference contact must be provided upon application.