Gas-Safe Installations Ops Lead | UK Rollout & Quality

Multitask Personnel; Lutterworth; On-site; GBP 60,000 - 65,000; Full time

Benefits offered by this job

33 days annual holiday

Life insurance

Health insurance

£12 a day food allowance

Job summary

Multitask Personnel is seeking an Installation Operations Manager (office-based) to oversee the UK installation function for a high-volume domestic appliance division. The role requires active Gas Safe certification and will transition field expertise into strategic oversight, governance, and workforce planning.

The successful candidate will lead installation standards, safety governance, and continuous improvement across the UK, with expansion plans to additional regions.

Qualifications

• Significant experience managing installation, field service or engineering operations.
• Active Gas Certification (Gas Safe) in-date.
• Experience managing field-based engineers.
• Experience in high-volume, customer-facing environment.
• Proven programme and project management experience.
• Experience establishing or improving operational processes and SOPs.
• Experience managing KPIs, performance and service levels.
• Strong stakeholder management and communication skills.
• Driving licence and access to own car.

Responsibilities

• UK Installation Leadership: take overall operational responsibility for the UK installation function and lead the operating model development.
• Installation Operations: manage day-to-day installation performance, oversee scheduling and deployment of engineers, ensure safe and timely deliveries.
• Programme & Project Management: lead rollout of new installation services, develop plans and coordinate stakeholders.
• Installer Network & People: recruit, onboard, and manage engineers/partners, set competency and quality standards.
• Quality, Compliance & Safety: establish installation standards, develop SOPs, ensure compliance with UK law and safety requirements.
• Customer Experience & Performance: monitor KPIs, customer feedback, and cost efficiency.
• National Expansion: establish operations in Luton and expand to other UK regions.

Skills

Installation management

People management

Project management

KPI management

Health & safety

Stakeholder management

Driving licence

Education

Gas safety certification

Job description

Multitask Personnel is seeking an Installation Operations Manager (office-based) to oversee the UK installation function for a high-volume domestic appliance division. The role requires active Gas Safe certification and will transition field expertise into strategic oversight, governance, and workforce planning.

The successful candidate will lead installation standards, safety governance, and continuous improvement across the UK, with expansion plans to additional regions.