Garden Furniture - Sales Assistant

Squires Garden Centres; London, Shepperton; On-site; GBP 20,000 - 25,000; Part time

Job summary

A family-owned garden centre in London seeks a customer service representative to provide professional support to customers. The role involves greeting customers, assisting with queries, and maintaining high standards of merchandising. Employees enjoy benefits like discounts, holiday entitlements, and a supportive work environment.

Benefits

Employee Discount – 50% in Restaurants and 20% in Garden Centre

Holiday – 5.6 weeks on joining

Bonus – Non-contractual bonus at Christmas

Pension – Defined Contribution Pension Plan

Attendance – Additional holiday for 100% attendance

Learning & Development – Wealth of opportunities

Free Parking – Available to all employees

Qualifications

• Good friendly manner and good interpersonal skills are essential.
• Willingness to learn and adapt in a customer-focused environment.

Responsibilities

• Provide an enjoyable shopping experience for customers.
• Ensure all customers are greeted and offered assistance.
• Handle customer queries courteously and efficiently.

Skills

Good friendly manner

Good interpersonal skills

Willing to learn

Job description

Squires Garden Centre, Haliford Road, Shepperton, London, City of, United Kingdom Req #11817

19 May 2025

Primary Responsibility: To provide professional support to our customers.

Working Hours: Every Sunday 11:00-17:00

Main Duties and Responsibilities:

1. Provide an enjoyable shopping experience by:
   • Greeting all customers and offering assistance
   • Handling customer queries courteously and efficiently
   • Identifying customer needs and taking appropriate action
   • Maintaining high standards of merchandising and housekeeping according to company guidelines

Candidate Requirements:

• Friendly manner
• Good interpersonal skills
• Willingness to learn

Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire, committed to high standards in horticulture, catering, and retail. We aim to create a friendly, energetic, and customer-focused environment for our staff.

Rewards & Benefits:

• Employee Discount: 50% in Restaurants, 20% in Garden Centre; increasing with service length
• Holiday: Starting at 5.6 weeks, increasing with service
• Bonus: Non-contractual Christmas bonus based on company profits
• Pension: Defined Contribution Pension Plan
• Attendance Bonus: Additional holiday after one year with perfect attendance
• Made A Difference Scheme (M.A.D): Monthly recognition for outstanding service
• Learning & Development: Opportunities for skill enhancement
• Birthday Leave & Gift: Early leave or £25 voucher after 6 months and 2 years of service respectively
• Cycle2work Scheme: Savings on cycling equipment after 1 year
• Child’s First Day at School: Late arrival and early departure options after 1 year
• RHS Membership or Tree/Shrub: Annual gift after 1 year
• Employee Assistance Programme: Access after 2 years
• Retirement Benefits: Reduced hours after 15 years of service with continued pay for final months
• Free Parking: Available on-site