Garden Centre Manager: Lead Sales & Customer Experience

British Garden Centres; Ramsgate; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Staff parking

Staff discount

Restaurant discounts

Job summary

British Garden Centres in Ramsgate is seeking a proactive Garden Centre Manager to lead a busy, high-volume garden centre. This permanent, full-time role involves driving sales, delivering excellent customer service and managing a team of supervisors to meet targets.

You will oversee daily operations, stock, displays, health & safety, and training, with a hands-on approach including some lifting. Previous garden centre management experience is essential.

Qualifications

• Excellent customer service skills.
• Communication and team management abilities.
• Experience working in a similar role.
• Experience of managing a team.
• Horticulture experience is beneficial.

Responsibilities

• Achieving operational excellence and managing the financial performance of your centre.
• Ensuring the highest standards of display, compliance and inventory control are maintained.
• Reporting to Regional Manager and learning all aspects of being a manager in the Garden Centre.
• From watering plants, serving customers on tills to posting on Instagram Duty (social media activity).
• Management, learning cash handling and weekly banking.

Skills

Customer service

Team management

Leadership

Horticulture knowledge

Job description

British Garden Centres in Ramsgate is seeking a proactive Garden Centre Manager to lead a busy, high-volume garden centre. This permanent, full-time role involves driving sales, delivering excellent customer service and managing a team of supervisors to meet targets.

You will oversee daily operations, stock, displays, health & safety, and training, with a hands-on approach including some lifting. Previous garden centre management experience is essential.