Gaming Supervisor, Relief Customer Service Manager - Mounties

Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.

Mounties Group has over 250,000 members using our services across various sectors including Health & Fitness, Retail, Medical, Hospitality, Homecare, and Allied Health.

Employing over 1,000 staff and experiencing rapid growth, especially in Health and Wellbeing, our Head Office is located in Mount Pritchard, supporting operations across NSW, QLD, VIC, and the ACT.

ABOUT THE ROLE

We are seeking an experienced, self-driven, and team-oriented individual for the roles of Gaming Supervisor and Relief Customer Service Manager at our flagship site in Mount Pritchard, on a full-time basis.

The successful candidate will work closely with the team to ensure an excellent customer service experience.

Key duties as a Gaming Supervisor include:

• Leading the team to deliver exceptional customer service
• Managing the day-to-day operations of the Gaming Floor
• Participating in performance management
• Maintaining and reporting relationships
• Ensuring compliance with club policies, procedures, operations, and relevant regulations

Key duties as a Customer Service Manager include:

• Ensuring compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP, and Gaming Regulations
• Coaching, developing, and managing staff performance
• Liaising with stakeholders for smooth operations
• Promoting continuous service improvement
• Managing opening and closing procedures
• Handling customer complaints and issues
• Ensuring roster coverage using Tanda
• Updating reports in Risk Manager for compliance

ABOUT YOU

To succeed, you should possess:

• At least 3 years of experience in a similar role
• Current NSW RSA & RCG competency certificates
• Certificate IV in Hospitality or equivalent (desirable)
• Strong knowledge of relevant legislation and regulations
• Proven customer service excellence
• Leadership and coaching skills
• Immaculate grooming and presentation
• Empathy and attentiveness
• Flexibility to work days, nights, weekends, and holidays

OUR BENEFITS

• Above Award pay rates and allowances
• Career growth opportunities
• Onsite parking
• Uniforms provided
• Discounted gym memberships
• Discounted meals at onsite restaurants

WHY MOUNTIES?

With over 250,000 members and recognition as one of Australia's top privately owned companies, Mounties values its staff and is a preferred employer.

GROUP AWARDS:

• Western Sydney Business Awards – Employer of Choice 2020
• Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020
• Clubs NSW – Clubs and Community Award for Emergency Services 2023

If you have a positive attitude and are ready for an exciting new opportunity, we look forward to hearing from you!