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Gaming Supervisor

The Rank Group

England

On-site

GBP 60,000 - 80,000

Full time

18 days ago

Job summary

Grosvenor Casinos recherche un Superviseur de Jeux qui dirigera une équipe dynamique pour offrir une expérience client inoubliable. Vous serez responsable de l'efficacité opérationnelle et de la conformité réglementaire, en garantissant un environnement de jeu excitant et intègre. Rejoignez-nous et participez à notre mission de devenir le casino le plus apprécié du Royaume-Uni.

Benefits

Taux horaire compétitif
Partage des pourboires
Prime de nuit
Parking gratuit
28 jours de congé
Plan de pension
Assurance vie
Récompenses pour ancienneté
Accès à des cours en ligne
Uniforme gratuit
Réduction sur nourriture et boissons

Qualifications

  • Expérience dans l'exploitation et l'inspection des jeux de casino.
  • Excellentes compétences en service à la clientèle.

Responsibilities

  • Diriger et gérer l'équipe de jeux pour garantir une expérience client optimale.
  • Assurer la conformité réglementaire et maintenir l'exactitude des dossiers de l'équipe.

Skills

Service à la clientèle
Gestion d'équipe

Education

PFL valide délivré par la Gambling Commission

Job description

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We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

As a valued team member, you'll receive the following benefits:

  • Competitive hourly rate
  • Tips: Receive a share of uncapped tips
  • Premium Pay Night Allowance: An additional £1 per hour after midnight
  • Free car parking
  • Holiday Entitlement: 28 days of holiday to relax and recharge
  • Nest Pension Scheme: We contribute 3% to your pension.
  • Life Insurance:Coverage provided for peace of mind
  • Long Service Awards: Celebrate your career milestones with us
  • Online learning: Access supplementary online courses to enhance your skills
  • Uniform: We provide a free team uniform
  • Retail Discount Scheme: Enjoy discounts and offers at selected retailers
  • Employee Assistance Programme: Access to support and resources whenever you need them
  • Food and Soft Drinks Discount: Enjoy 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues

Job Description

As a Gaming Supervisor you’ll dive headfirst into the hustle and bustle of the gaming world. Your main goal being to excite and entertain all of our customers!

You’ll play a pivotal role in the success of any gaming operation, your primary responsibility will be to lead, support, and manage the gaming team to ensure that customers receive an unparalleled experience. This involves not only optimizing operational efficiency but also guaranteeing an adequate supply of gaming products at all times. By fostering a positive, dynamic work environment, you’ll motivate your team to perform at their best, ensuring smooth operations and high levels of customer satisfaction. Your leadership directly impacts the overall gaming experience, making it enjoyable and seamless for all.

You’ll serve as the gatekeeper of regulatory compliance, a vital aspect of the gaming sector, guaranteeing that all activities comply with legal standards and ethical principles. Additionally, you’ll manage the accurate upkeep of departmental records and documentation, crucial for smooth operations and compliance with regulations.

Ultimately, you’ll be the foundation of the gaming floor, creating an environment built on excitement, fun, fairness, and integrity.

Qualifications

  • Experience in operating and inspecting Casino games
  • Excellent customer service skills and the ability to deal with a range of demands and pressures.
  • Hold a current PFL issued by the Gambling Commission
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