Gaming Supervisor

The Rank Group; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading gaming company in London is seeking a Gaming Supervisor to lead the gaming team and ensure an exceptional customer experience. The role includes overseeing operations and compliance within a vibrant casino environment. Ideal candidates will have experience in casino operations and excellent customer service skills. Join us at Grosvenor Casinos and be part of an exciting growth journey in the industry.

Benefits

Competitive hourly pay rate

Tips: Receive a share of uncapped tips

Premium Pay Night Allowance

Paid breaks

Holiday Entitlement

Legal & General Pension Scheme

Life Insurance

Long Service Awards

Online learning access

Free team uniform

Retail Discount Scheme

Employee Assistance Programme

Food and Soft Drinks Discounts

Qualifications

• Must have PML or be working towards attaining it.

Responsibilities

• Lead and support the gaming team to ensure exceptional customer experience.
• Maintain compliance with gaming regulations.
• Ensure accurate records and efficient operations.

Skills

Customer service skills

Experience in operating and inspecting Casino games

Ability to deal with demands and pressures

Proven track record of developing and coaching staff

Job description

Company Description

Join Us at Grosvenor Casinos

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

Our casinos sit at the heart of communities across the UK. They’re more than venues - they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth - to become the UK's most loved casinos.

That’s where you come in.

As a valued team member, you'll receive the following benefits:

• Competitive hourly pay rate
• Tips: Receive a share of uncapped tips
• Premium Pay Night Allowance: An additional 10% per hour after midnight
• Paid breaks
• Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
• Legal & General Pension Scheme: We contribute 3% to your pension.
• Life Insurance:Coverage provided for peace of mind
• Long Service Awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discounts

Job Description

Grosvenor Casino, The Victoria (150-162 Edgware Rd, London W2 2DT)

As a Gaming Supervisor you’ll dive headfirst into the hustle and bustle of the gaming world. Your main goal being to excite and entertain all of our customers!

You’ll play a pivotal role in the success of any gaming operation, your primary responsibility will be to lead, support, and manage the gaming team to ensure that customers receive an unparalleled experience. This involves not only optimizing operational efficiency but also guaranteeing an adequate supply of gaming products at all times. By fostering a positive, dynamic work environment, you’ll motivate your team to perform at their best, ensuring smooth operations and high levels of customer satisfaction. Your leadership directly impacts the overall gaming experience, making it enjoyable and seamless for all.

You’ll serve as the gatekeeper of regulatory compliance, a vital aspect of the gaming sector, guaranteeing that all activities comply with legal standards and ethical principles. Additionally, you’ll manage the accurate upkeep of departmental records and documentation, crucial for smooth operations and compliance with regulations.

Ultimately, you’ll be the foundation of the gaming floor, creating an environment built on excitement, fun, fairness, and integrity.

This is a fantastic development opportunity to become a future manager at The Victoria, Grosvenor's flagship casino.

Responsibilities

While speaking about responsibilities, the role focuses on leading and supporting the gaming team to ensure customers receive an exceptional experience, maintaining compliance with gaming regulations, and ensuring accurate records and efficient operations.

Qualifications

• Experience in operating and inspecting Casino games
• Excellent customer service skills and the ability to deal with a range of demands and pressures.
• Proven track record of developing and coaching staff
• Must have PML or be working towards attaining it

Additional Information

Be Part of What’s Next

If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.