Gaming Supervisor

The Rank Group; Cardiff; On-site; GBP 12,000 - 16,000; Full time

Job summary

A leading gaming company located in Cardiff is seeking a Gaming Supervisor to lead their team in a bustling casino environment. The role involves managing staff, ensuring customer satisfaction, and maintaining compliance with gaming regulations. Candidates should have experience in casino operations, strong customer service skills, and must hold a PFL issued by the Gambling Commission. Flexibility for night shifts and weekends is required.

Benefits

Hourly pay rate of £13.36

Tips: Receive a share of uncapped tips

Premium Pay Night Allowance

Paid breaks

28 days of holiday

Nest Pension Scheme

Life Insurance

Long Service Awards

Online learning

Free team uniform

Retail Discount Scheme

Employee Assistance Programme

Food and Soft Drinks Discounts

Responsibilities

• Lead, support, and manage the gaming team to ensure an unparalleled customer experience.
• Optimize operational efficiency and guarantee an adequate supply of gaming products.
• Ensure compliance with legal standards and maintain accurate departmental records.

Skills

Experience in operating and inspecting Casino games

Excellent customer service skills

Ability to deal with a range of demands and pressures

Current PFL issued by the Gambling Commission

Job description

Company Description

We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

As a valued team member, you'll receive the following benefits:

• Hourly pay rate of £13.36
• Tips: Receive a share of uncapped tips
• Premium Pay Night Allowance: An additional £1 per hour after midnight
• Paid breaks
• Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
• Nest Pension Scheme: We contribute 3% to your pension.
• Life Insurance:Coverage provided for peace of mind
• Long Service Awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discounts

Job Description

As a Gaming Supervisor you’ll dive headfirst into the hustle and bustle of the gaming world. Your main goal being to excite and entertain all of our customers!

You’ll play a pivotal role in the success of any gaming operation, your primary responsibility will be to lead, support, and manage the gaming team to ensure that customers receive an unparalleled experience. This involves not only optimizing operational efficiency but also guaranteeing an adequate supply of gaming products at all times. By fostering a positive, dynamic work environment, you’ll motivate your team to perform at their best, ensuring smooth operations and high levels of customer satisfaction. Your leadership directly impacts the overall gaming experience, making it enjoyable and seamless for all.

You’ll serve as the gatekeeper of regulatory compliance, a vital aspect of the gaming sector, guaranteeing that all activities comply with legal standards and ethical principles. Additionally, you’ll manage the accurate upkeep of departmental records and documentation, crucial for smooth operations and compliance with regulations.

Ultimately, you’ll be the foundation of the gaming floor, creating an environment built on excitement, fun, fairness, and integrity.

Qualifications

• Experience in operating and inspecting Casino games
• Excellent customer service skills and the ability to deal with a range of demands and pressures.
• Hold a current PFL issued by the Gambling Commission

Additional Information

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.