Gaming Supervisor

Grosvenor Casino; Broadstairs; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading casino operator in Broadstairs is seeking a Gaming Supervisor to lead the gaming team and ensure top-notch customer experiences. You will be responsible for optimizing operations, managing compliance with regulations, and fostering a dynamic work environment. Ideal candidates will have experience in Casino games and excellent customer service skills. Join us for competitive pay, tips sharing, and other great benefits.

Benefits

Competitive hourly rate

Share of uncapped tips

Premium Pay Night Allowance

Free car parking

Paid breaks

28 days of holiday

Nest Pension Scheme

Life Insurance

Online learning opportunities

Free team uniform

Retail Discount Scheme

50% off food and soft drinks

Qualifications

• Experience in operating and inspecting Casino games is required.
• Excellent customer service skills and the ability to deal with a range of demands and pressures.
• Hold a current PFL issued by the Gambling Commission.

Responsibilities

• Lead, support, and manage the gaming team to ensure customer satisfaction.
• Optimize operational efficiency and guarantee product supply.
• Ensure compliance with regulatory standards and manage departmental records.

Skills

Excellent customer service skills

Experience in operating and inspecting Casino games

Education

Current PFL issued by the Gambling Commission

Job description

Company Description

We are Grosvenor Casinos and we are on a journey to become the UK's most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends, and enjoy our fabulous food, drink, and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

As a valued team member, you'll receive the following benefits:

• Competitive hourly rate
• Tips: Receive a share of uncapped tips
• Premium Pay Night Allowance: An additional £1 per hour after midnight
• Free car parking
• Paid breaks
• Holiday Entitlement: 28 days of holiday to relax and recharge
• Nest Pension Scheme: We contribute 3% to your pension
• Life Insurance: Coverage provided for peace of mind
• Long Service Awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discount: Enjoy 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues

Job Description

As a Gaming Supervisor, you’ll dive headfirst into the hustle and bustle of the gaming world. Your main goal is to excite and entertain all of our customers!

You’ll play a pivotal role in the success of gaming operations. Your primary responsibility will be to lead, support, and manage the gaming team to ensure customers receive an unparalleled experience. This involves optimizing operational efficiency and guaranteeing an adequate supply of gaming products at all times. By fostering a positive, dynamic work environment, you’ll motivate your team to perform at their best, ensuring smooth operations and high levels of customer satisfaction. Your leadership directly impacts the overall gaming experience, making it enjoyable and seamless for all.

You’ll serve as the gatekeeper of regulatory compliance, a vital aspect of the gaming sector, guaranteeing that all activities comply with legal standards and ethical principles. Additionally, you’ll manage the accurate upkeep of departmental records and documentation, crucial for smooth operations and regulatory compliance.

Ultimately, you’ll be the foundation of the gaming floor, creating an environment built on excitement, fun, fairness, and integrity.

Qualifications

• Experience in operating and inspecting Casino games
• Excellent customer service skills and the ability to deal with a range of demands and pressures.
• Hold a current PFL issued by the Gambling Commission