Gaming Supervisor

The Rank Group; Bolton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading casino organization in Bolton seeks a Gaming Supervisor to lead the gaming team and ensure exceptional customer experiences. Candidates should have prior experience in casino operations and excellent customer service skills. The role requires flexibility for shifts in a 24/7 environment. Competitive hourly pay and comprehensive benefits are included.

Benefits

Hourly pay rate

Tips share

Premium Pay Night Allowance

28 days holiday

Nest Pension Scheme

Life Insurance

Long Service Awards

Online learning courses

Free uniform

Retail Discount Scheme

Employee Assistance Programme

Food and Soft Drinks Discounts

Qualifications

• Excellent customer service skills and the ability to deal with a range of demands and pressures.
• Experience in operating and inspecting Casino games.
• Hold a current PFL issued by the Gambling Commission.

Responsibilities

• Lead, support, and manage the gaming team to ensure customers receive an unparalleled experience.
• Guarantee operational efficiency and adequate supply of gaming products.
• Ensure compliance with legal standards and ethical principles.

Skills

Customer service skills

Experience in operating Casino games

Ability to deal with pressures

Education

Current PFL issued by the Gambling Commission

Job description

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We are Grosvenor Casinos and we are on a journey to become the UKs most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment.

We are on an exciting journey of growth and it’s the ideal time to join us.

As a valued team member, you'll receive the following benefits:

• Hourly pay rate of £
• Tips: Receive a share of uncapped tips
• Premium Pay Night Allowance: An additional £1 per hour after midnight
• Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
• Nest Pension Scheme: We contribute 3% to your pension.
• Life Insurance:Coverage provided for peace of mind
• Long Service Awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discounts

Job Description

As a Gaming Supervisor you’ll dive headfirst into the hustle and bustle of the gaming world. Your main goal being to excite and entertain all of our customers!

You’ll play a pivotal role in the success of any gaming operation, your primary responsibility will be to lead, support, and manage the gaming team to ensure that customers receive an unparalleled experience. This involves not only optimizing operational efficiency but also guaranteeing an adequate supply of gaming products at all times. By fostering a positive, dynamic work environment, you’ll motivate your team to perform at their best, ensuring smooth operations and high levels of customer satisfaction. Your leadership directly impacts the overall gaming experience, making it enjoyable and seamless for all.

You’ll serve as the gatekeeper of regulatory compliance, a vital aspect of the gaming sector, guaranteeing that all activities comply with legal standards and ethical principles. Additionally, you’ll manage the accurate upkeep of departmental records and documentation, crucial for smooth operations and compliance with regulations.

Ultimately, you’ll be the foundation of the gaming floor, creating an environment built on excitement, fun, fairness, and integrity.

Qualifications

• Experience in operating and inspecting Casino games
• Excellent customer service skills and the ability to deal with a range of demands and pressures.
• Hold a current PFL issued by the Gambling Commission

Additional Information

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.