Games Manager

Chaotic; Horsham; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Chaotic, a fast-paced competition platform, is seeking a Games Manager in Redhill, Surrey. You will lead the development and delivery of Chaotic’s competitions, line-manage Games Developer(s), and collaborate across Product, Marketing, Compliance, Customer Experience and Technology.

You’ll shape innovative formats, ensure UK legislation compliance, monitor performance, and produce insights. The role offers hybrid work with 3 days in the office and a collaborative, purpose-driven team.

Qualifications

• Experience in iGaming, online casino, gambling or regulated prize competitions.
• Strong analytical and reporting skills.
• Proven ability to manage multiple projects.
• Excellent communication with stakeholders.
• Knowledge of UK prize competition regulations.
• Familiarity with CRM and CMS platforms.

Responsibilities

• Develop and deliver Chaotic’s competition and games strategy.
• Design new competition formats, mechanics and campaigns.
• Manage the full lifecycle from concept to completion.
• Monitor performance and customer feedback for improvements.
• Ensure compliance with UK legislation, ASA CAP Code and policies.
• Maintain competition rules, terms and operational processes.
• Produce regular reports on KPIs and insights.
• Lead and develop the Games Developer(s).
• Collaborate cross-functionally to deliver on time.

Skills

IGaming experience

Project management

Analytical skills

Stakeholder management

Commercial awareness

Team leadership

Job description

Games Manager | Chaotic | Redhill, Surrey

We’re not your average competition platform.

Chaotic is a competition platform with a heart. We run prize draws and instant wins across cash, tech and lifestyle, and we donate 5% of our profits straight to Special Educational Needs and Disabilities (SEND) charities and families.

We're a fast-paced, growing team and we're looking for someone brilliant to grow with us.

The Role

As Games Manager, you’ll lead the development, delivery and continuous improvement of Chaotic’s competitions, making them engaging, enjoyable, fair and commercially successful. You’ll work across Product, Marketing, Compliance, Customer Experience and Technology, shaping innovative competition experiences that put customers at the heart of every decision. You’ll also line manage our Games Developer(s), driving the team forward as we grow.

What You’ll Be Doing:

• Developing and delivering Chaotic’s competition and games strategy
• Designing and launching new competition formats, mechanics and promotional campaigns
• Managing the full competition lifecycle from concept through to completion
• Monitoring performance, participation trends and customer feedback to drive continuous improvement
• Ensuring all competitions comply with UK legislation, ASA guidance, the CAP Code and company policies
• Maintaining accurate competition rules, terms and conditions and operational processes
• Producing regular reports on key performance indicators and business insights
• Leading and developing the Games Developer(s) within your team
• Collaborating cross-functionally to ensure competitions are delivered smoothly and on time

What We’re Looking For:

• Experience in iGaming, online casino, gambling or regulated prize competitions, in a Games Manager, Product Manager or Gaming Operations role
• Strong understanding of online competitions, gaming or digital entertainment sectors
• Excellent analytical and reporting skills with proficiency in reporting tools and performance analytics
• Strong commercial awareness, including customer acquisition and retention strategies
• Proven ability to manage multiple projects simultaneously
• Excellent communication and stakeholder management skillsDesirable:
• Experience in regulated gaming, gambling or competition industries
• Knowledge of UK prize competition and promotional marketing regulations
• Experience with CRM and customer engagement platforms
• Familiarity with website CMS platforms and digital product management

Why Chaotic?

• A role with genuine purpose, everything we do supports SEND children and young people
• A close-knit, energetic team that cares about the work and the people doing it
• Real ownership of a high-impact function with scope to innovate and grow
• A fast-moving, ambitious company with big plans for its competitions

Location: Hybrid, 3 days in office, Redhill, Surrey.

Some evening/weekend work may be required from time to time.

Chaotic is an equal opportunities employer. We welcome applications from all backgrounds.