G7 Performance Manager

Government Recruitment Service; Sheffield; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A government agency in the UK is hiring 3 Account Managers to manage contracted services, lead teams, and ensure compliance. This role focuses on delivering high-quality outcomes for customers while working collaboratively with various stakeholders. Candidates should have experience in leadership and contract management. The position supports hybrid working arrangements.

Qualifications

• Experience in contract management.
• Ability to influence and lead diverse teams.
• Strong relationship-building skills.

Responsibilities

• Manage contracted providers to deliver high-quality outcomes for customers.
• Lead and motivate a geographically dispersed team.
• Act as the main contact for performance management of contracted services.

Skills

Inspirational leadership

Valuing diversity

Job description

Working towards sustainable futures. Championing diversity in the workplace. At the Department for Work and Pensions, it’s all in a day’s work. From HR to Finance, Policy to Communications, this is work that sustains and supports, where everyone’s voice is heard, and our customers are at the heart of everything we do. For a career packed with possibility, a comprehensive benefits package, where we live by our values and have the opportunity to improve the lives of people across the UK, look no further.

Supporting people who need it most. That’s our purpose. Start your own career today. Find out more and apply here.

DWP is looking to fill 3 roles in the Contract Management and Partner Delivery directorate. The roles available will be based in one of the following locations:

• Birmingham 3 Arena Central, Bridge Street, Birmingham B1 2AX
• Blackpool Peel Park, Brunel Way, Blackpool FY4 5ES
• Leeds Quarry House, Quarry Hill, Leeds, LS2 7UA
• Manchester 2 St Peter’s Square, Manchester, M2 3AA
• Newcastle Benton Park View, Newcastle-upon-Tyne, NE98 1BA (Note: role based at Benton Park View from September 2025, moving to 1 Pilgrim Place, Newcastle city centre by the end of 2027)
• Sheffield Hartshead Square, Sheffield, S1 2FD
• Treforest, Ty Taf, Main Avenue, Treforest, Pontypridd, CF37 5YN

We welcome applications from candidates who demonstrate:

• Inspirational leadership, fostering a culture of excellence, continuous improvement, knowledge sharing, feedback, and learning.
• Valuing diversity and bringing diverse perspectives and experiences to the role.

We aim to be an exemplar of the modern Civil Service, caring, delivering, adapting, working together, and valuing everyone, guided by these values in serving our country, communities, and citizens.

DWP recruitment video (link is external)

About Contract Management and Partner Delivery

Contract Management and Partner Delivery (CMPD) manages DWP’s multi-billion-pound contracts and grants with suppliers and local authorities delivering employment support, health assessments, and financial support to vulnerable citizens.

About HAAD (Health Assessment Account Division)

HAAD manages the new Functional Assessment Service (FAS) contracts, created from restructuring WCA / Specialist Benefits and PIP health assessment contracts, aiming to deliver excellence in performance and customer service.

The division collaborates across various professions within DWP, ensuring vulnerable claimants are treated with care and respect.

Frequent travel, including overnight stays, is required.

Role Overview

We are recruiting 3 Account Managers. As an Account Manager, you will be a senior leader within HAAD, supporting delivery of CMPD and DWP goals, and role modelling a culture of excellence.

You will manage contracted providers to ensure effective, compliant contract management, influencing providers to deliver high-quality, cost-effective services, and ensuring value for money for UK taxpayers.

You will operate with autonomy, build relationships across CMPD and the wider department, and gain the confidence of senior leaders within the provider community.

Key Responsibilities

• Manage contracted providers to deliver high-quality outcomes for customers.
• Lead and motivate a geographically dispersed team, providing visible leadership and support.
• Act as the main point of contact for performance management of contracted services.
• Ensure provider compliance with standards, terms, and expectations.
• Challenge and address performance issues to ensure value for money.
• Drive continuous improvement, sharing best practices and fostering a culture of feedback and learning.
• Lead initiatives to improve quality, consistency, and timeliness of service delivery.
• Build strong relationships with internal and external stakeholders, including senior positions.

Key Relationships

• DWP Operations, Commercials, Policy, IT, Finance
• CMPD Directorate
• Health Assessment Provision
• Ministers

Hybrid Working

This role may support hybrid working, combining office and home working. The specific arrangement will be discussed prior to starting, considering business needs and personal circumstances.