FX/CFD Sales Associate (Bilingual Mandarin)

StoneX; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

StoneX, a leading provider in the financial services industry, is hiring for a dynamic customer onboarding role requiring fluency in Mandarin and English. This position involves engaging with clients, facilitating account openings, and supporting customer trading experiences in a fast-paced Fintech environment. Ideal candidates will have strong communication skills, a professional demeanor, and a willingness to learn and adapt quickly to complex products.

Qualifications

• Creative problem solver, professional, honest and a good team player.
• Can learn complex products quickly.
• Proactive, KPI-driven representative, able to manage your own client base but driven to source new relationships on own accord.
• Self-motivated that likes working to targets.

Responsibilities

• Handle all aspects of the customer onboarding experience.
• Facilitate outbound opening of new accounts for potential clients.
• Manage incoming sales inquiries and client issues via multiple communication channels.
• Engage warm leads via outbound call campaigns extensively.
• Provide support for existing customers with all aspects of their trading experience.
• Encourage referrals from existing clients.

Skills

Fluency in Mandarin

Fluency in English

Excellent communication skills

Proactive and KPI-driven

Problem-solving abilities

Team player

Attention to detail

Education

Bachelor’s Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

Connecting clients to markets – and talent to opportunity. With over 4,500 employees and more than 300,000 clients across commercial, institutional, payments, and retail sectors, we operate from more than 70 offices worldwide. As a Fortune 100 and Nasdaq-listed provider, we focus on innovation, human connection, and delivering world-class products and services to all investors. Whether you aim to connect retail clients to trading opportunities or immerse yourself in institutional investing, StoneX Group offers endless potential for growth across its four business segments.

Responsibilities

Position Purpose:

Fluent Mandarin and English speaker required.

This is an excellent opportunity for a motivated and passionate individual with a proven sales record. Experience in CFDs and FX is preferred but not essential; new graduates are encouraged to apply. You will join a growing team in a dynamic Fintech environment, working in a fast-paced, agile setting with autonomous team members sharing aligned goals.

Primary duties include:

• Participating in customer onboarding processes
• Facilitating outbound account openings for interested potential clients and supporting existing customers
• Handling inbound sales inquiries and client issues via phone, email, live chat, and occasionally face-to-face at the office or events
• Engaging warm leads through outbound call campaigns; cold calling is not involved
• Supporting existing clients with trading activities, including funding and education
• Encouraging client referrals
• Other duties as assigned by management

Qualifications

Requirements:

• Creative problem solver, professional, honest, and team-oriented
• Ability to learn complex products quickly
• Proficient in Microsoft Word, Excel, and Outlook
• Proactive, KPI-driven, capable of managing own client base and sourcing new relationships independently
• Self-motivated and target-oriented
• Excellent communication skills, with attention to detail and a service mindset suitable for real-time trading environments
• Fluent in Mandarin and English

Desirable qualities:

• Experience in brokerage or related financial environment
• Interest in investment and financial services
• Commitment to continuous improvement

Education / Certification:

• Bachelor’s Degree or equivalent education, training, and experience
• Ability to handle sensitive information with integrity and confidentiality