Future Student Enquiries Co-ordinator

Job Title:

Future Student Enquiries Co-ordinator, Kingston upon Hull

Client:

University of Hull

Location:

Kingston upon Hull, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

ee56d19a68d5

Job Views:

9

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

The University of Hull has adopted a new professional service delivery model following extensive consultation with stakeholders from across the University. The majority of professional services are centralised with a hub and spoke model, ensuring that University-level central teams operate efficiently to enable capacity for growth, share knowledge and best practices, and drive continuous improvement. A single professional service culture underpins close partnering and seamless service provision across professional staff in central and Faculty teams.

The Student Service Delivery (SSD) team provides enquiry management and information services for prospective and current students through the University’s student portal, CRM, unified telephony, and a new service centre. It is the engine room and nerve centre for student services more broadly, supporting and driving a student-centred model of service delivery across services. The SSD team collates, interrogates, and shares data from enquiry channels to drive future service improvements. It sets and monitors service standards and partners with other student service providers to ensure they operate consistently and collaboratively to deliver integrated end-to-end services.

As part of the SSD team, the Future Students Enquiries team provides customer-focused and effective enquiry management and conversion processes for prospective students, applicants, and agents. The Future Students Enquiries Coordinator will be responsible for leading and coaching a team of Future Student Enquiries Administrators to provide enquiry management and general assistance services to prospective students, applicants, and agents.

For any queries around the role, please contact the HR department or refer to the official job posting for further details.