Future position : Desktop Support Engineer

NSC Global; Cambridgeshire and Peterborough; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Desktop Support Engineer to provide exceptional end user support and troubleshoot technical issues. Candidates should have over 24 months of experience and relevant IT certifications. This role involves working with multiple stakeholders to ensure efficient support without impacting business operations.

Qualifications

• More than 24 months of work experience in desktop support.
• Advanced knowledge in computer hardware and software applications.
• Proficient in configuring and troubleshooting networking and VPN features.

Responsibilities

• Provide end user support and troubleshoot hardware/software issues.
• Monitor service call activity and ensure customer satisfaction.
• Participate in the configuration and support of internal systems.

Skills

Customer Service Aptitude

Troubleshooting

Technical Problem Resolution

Documentation

Teamwork

Education

A+ Certification

CompTIA A+ Certification

Microsoft Certified IT Professional (MCITP)

Microsoft Office Specialist (MOS)

Tools

Ticketing software

Microsoft Office & Office 365

Active Directory

Network hardware

Job description

Overview

We are gearing up for a project starting mid-2025 and are looking for candidates, interested in joining NSC in the not too distant future. If you are thinking about making a change, but not quite ready to do so. Please review the JD below and apply online. We will reach out to you once we're ready to start recruitment activities.

The Desktop Support Engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support.

Responsibilities

• Ability to advise and to present to one or more customer staff.
• Monitor and control daily service call activity, utilization, inventory levels and service levels.
• Exceptional customer service
• Advanced knowledge in Customer Service Aptitude
• Resolving technical problems with hardware, software and connectivity.
• Troubleshooting customer issues while maintaining agreed upon service levels for customer contact and resolve
• Participate in the configuration and support of internal systems.
• Ability to work effectively with Logistics
• Adherence to assigned schedule
• Adhering to documented policies, procedures and processes that are specific to the service.
• Clear and concise documentation of all customer interaction within appropriate CRM tool.
• Able to function in a team environment
• Maintain knowledge levels as industry enhancements occur
• Support installation and implementation of connectivity and high-end systems products
• Continuous improvement of service delivery.
• Ability to juggle time and resources to meet or exceed expectations

Qualifications

Work Experience: More than 24 months

Sound knowledge of:

• English (written and verbal)
• Advanced knowledge in Computer Hardware
• Advanced knowledge in Common Software applications
• Advanced knowledge in Microsoft Operating system
• Proficient knowledge in Printer Hardware
• Proficient knowledge in configuring and troubleshooting networking, wireless and VPN features of end-user devices
• Proficient knowledge in Ticketing software
• Microsoft Office & Office 365 applications
• PC\Laptop hardware
• PC\Laptop peripherals, including printers
• Mobile devices

Awareness of;

• Active Directory
• Exchange
• Apple OS
• Network and server hardware and components

IT qualifications may include:

• A+ Certification; Baseline OEM Certifications which include any of the following, depending on assignment: Dell Desktop/Laptop, HP Desktop/Laptop/Printer, Lenovo Desktop/Laptop, Lexmark Printer, IBM Printer, Server +
• PC\Laptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in desktop area
• Microsoft Office Specialist (MOS) certification