Future Opening: Overnight Closer

Planet Fitness - T & R fitness; Enfield; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading fitness franchise seeks a motivated Overnight Closer (Member Services Representative) to enhance member experiences by providing outstanding customer service. This full-time position involves managing front desk duties, addressing member inquiries, and maintaining a clean environment. Ideal candidates are passionate about fitness, possess strong communication skills, and thrive in a dynamic team setting.

Qualifications

• Must be 18 years or older.
• Passion for fitness and health.
• Basic computer skills preferred.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities and assist callers.
• Ensure cleanliness and organization of the club.

Skills

Customer service experience

Communication skills

Problem-solving

Positive attitude

Reliability

Job description

ALL YEAR ROUND POSITION. NOT seasonal

Monday - Thursday 10pm - 6am
32 base hours.


Job Summary

The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. This role also involves closing the shift for the day and preparing an accurate bank deposit.

Essential Duties and Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk activities including:
  • Answer phones and assist callers with questions.
  • Check members into the system.
  • Sign up new members.
  • Guide prospective members on tours.
• Update member accounts as needed.
• Respond to member questions and concerns professionally, escalating to management when necessary.
• Maintain cleanliness and organization of the club.
• Close the shift at the end of the business day.
• Prepare the bank deposit for the next day.

Qualifications/Requirements

• Customer service experience preferred.
• Basic computer skills.
• Passion for fitness and health.
• Positive, upbeat attitude.
• Punctuality and reliability.
• Excellent customer service and communication skills.
• Ability to listen, empathize, and solve problems.
• Diplomatic in interactions, using appropriate language and behavior.
• Must be 18 years or older.

Physical Demands

• Stand and walk continuously during shift.
• Talk in person or on the phone throughout the shift.
• Work overnight shifts (3rd shift).
• Occasionally lift up to 50 lbs.
• Occasionally encounter chemicals.

JOIN THE CLUB

At Planet Fitness, we aim to inspire and motivate through a high-quality, affordable fitness experience. As a rapidly growing franchise with locations across the US and internationally, we seek motivated individuals to join our team and help maintain our Judgement Free Zone. We believe in making a difference in our members' lives and fostering a positive environment.

Our mission is to empower members to feel inspired and motivated. If you want to make a real difference and be part of a supportive team, come join us and add your mojo to the Judgement Free Zone.

SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Note: Employees are employed by the franchisee, not PFHQ, which does not control employment terms.

Apply with Indeed or directly through our website.