Future Opening: Member Services Representative - Weekday 6am to 2pm

Planet Fitness - Pizzazz Fitness Inc.; Malvern; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Member Services Representative to enhance the member experience through outstanding customer service. This role involves greeting members, assisting with inquiries, and maintaining a welcoming environment. Ideal candidates will possess a passion for fitness, exceptional communication skills, and a positive attitude. Join a dynamic team where your contributions will help foster a supportive community for fitness enthusiasts. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you!

Qualifications

• Preferred customer service background with strong listening and problem-solving skills.
• Must be 18 years or older with a passion for fitness.

Responsibilities

• Provide exceptional customer service to members and guests.
• Handle front desk activities and assist with member sign-ups.

Skills

Customer Service Skills

Basic Computer Proficiency

Listening Skills

Problem Solving

Positive Attitude

Education

High School Diploma or equivalent

Job description

Future Opening: Member Services Representative - Weekday 6am to 2pm

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Apply with Indeed