Future Opening: Club Manager

Planet Fitness; Greater London; On-site; USD 45,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Club Manager to lead gym operations and ensure an exceptional member experience. This role involves recruiting and developing a high-performing team while maintaining a welcoming atmosphere for all members and guests. The ideal candidate will have strong leadership and customer service skills, with a background in the fitness industry. Join a forward-thinking company that values its employees and offers competitive benefits, including a monthly bonus and comprehensive health coverage. If you are passionate about fitness and leadership, this is the perfect opportunity for you.

Benefits

Free Black Card Membership

Monthly Manager Bonus

50% Company-Paid Benefits

Qualifications

• Experience as a Gym/Fitness Center Manager or Assistant Manager in the last 5 years.
• Exceptional leadership and customer service skills.

Responsibilities

• Oversee gym operations and ensure a welcoming atmosphere for members.
• Recruit, hire, train, and develop a high-performing staff.
• Manage payroll processing and employee scheduling.

Skills

Customer Service Skills

Leadership Skills

Fluency in English and Spanish

Microsoft Suite Proficiency

CPR Certification

Education

High School Diploma or GED

Job description

The Club Manager will oversee gym operations to ensure an exceptional “Judgement Free” member experience and a financially successful club. The manager will lead a team of employees positively, with ongoing training and development.

Essential Duties and Responsibilities

• Recruit, hire, train, and develop a high-performing staff including Assistant Managers, Member Service Representatives, Trainers, and Custodians.
• Create and maintain a welcoming atmosphere for members, prospective members, and guests; ensure staff follows superior customer service standards.
• Staff Management
  • Schedule staff and cover all shifts.
  • Lead by example, maintain accountability, and coach staff to adhere to PF’s values and goals.
  • Manage weekly/bi-weekly employee payroll processing.
  • Resolve employee issues or concerns.
  • Handle disciplinary and termination activities.
  • Participate in front desk activities: answering phones, member check-ins, new member sign-ups, tours, and member requests.
  • Ensure gym opening/closing is prompt.
  • Oversee cleanliness and maintenance, including daily cleaning responsibilities.
  • Ensure safety of employees, members, and property.
  • Communicate equipment repair needs promptly.
  • Manage marketing efforts, ensuring staff awareness and training on promotions.
  • Authorize expenditures, refunds, and make daily bank deposits.
  • Prepare HR forms and coordinate with Corporate Payroll.
  • Track and report statistics regularly.
  • Provide backup support during employee absences.

Qualifications/Requirements

• Fluent in both English and Spanish.
• Superior customer service skills, preferably in the fitness industry.
• Experience as a Gym/Fitness Center Club Manager or Planet Fitness Assistant Manager within the last 5 years.
• Exceptional leadership, diplomacy, and listening skills.
• Basic proficiency in Microsoft Suite.
• Hardworking, enthusiastic, energetic.
• Current CPR Certification.
• High school diploma or GED.
• At least 18 years old.

Physical Demands

• Stand and walk continually during shifts.
• Talk in person or on the phone regularly.
• Work at least 45 hours weekly.
• Occasionally lift up to 50 lbs.
• Occasionally encounter toxic chemicals.

Benefits

• Monthly Manager Bonus eligibility.
• Free Black Card membership after 30 days.
• 50% company-paid benefits after 90 days: Medical, Dental, Vision, Paid Personal Time (after 6 months).

Note: Employees are employed by the franchisee, not PFHQ, which does not control employment terms.

Compensation: $45,000 - $60,000 per year.