Fusion HCM Support Analyst

Next Ventures; United Kingdom; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Fusion HCM Support Analyst to join their dynamic team. This role offers the opportunity to leverage your expertise in Oracle Fusion HCM to provide exceptional support and optimization for various modules, including Payroll and Core HR. You'll be instrumental in troubleshooting issues, collaborating with cross-functional teams, and enhancing user experiences. If you're passionate about delivering high-quality user support and thrive in a fast-paced environment, this position is perfect for you. Join a forward-thinking organization that values innovation and teamwork!

Qualifications

• Strong experience with Oracle Fusion HCM and various modules.
• Good understanding of HCM business processes and user support.

Responsibilities

• Provide support for Oracle Fusion HCM modules like Payroll and Absence.
• Troubleshoot user issues and assist in testing updates and patches.

Skills

Oracle Fusion HCM

User Support

Troubleshooting

Communication Skills

Stakeholder Management

Job description

Job Title: Fusion HCM Support Analyst
Job Type: Permanent / Contract Opportunity
Start Date: Immediate
Location: UK Based – Remote/Hybrid

Overview:
My client is currently seeking an experienced Fusion HCM Support Analyst to join theirteam on a permanent or contract basis. The successful candidate will be responsible for providing support, troubleshooting, and optimization for Oracle Fusion HCM solutions. This role is ideal for someone with in-depth knowledge and hands-on experience with Oracle Fusion HCM, and a passion for delivering exceptional user support.

Key Responsibilities:

• Provide support for Oracle Fusion HCM modules, including Payroll, Absence, Core HR, and Benefits.
• Troubleshoot and resolve user issues, working closely with functional and technical teams.
• Assist in the testing of updates, patches, and new functionalities in Fusion HCM.
• Work with business users to identify requirements and optimize existing workflows.
• Document and communicate issues and solutions effectively.
• Collaborate with project teams for system upgrades, patches, and new functionality implementations.

Requirements:

• Strong experience with Oracle Fusion HCM, including various modules such as Payroll, Absence, and Core HR.
• Good understanding of HCM business processes.
• Experience with system troubleshooting, issue resolution, and user support.
• Ability to work in a fast-paced environment and handle multiple priorities.
• Excellent communication and stakeholder management skills.

Day-to-Day Requirements:

• Monitor and resolve service requests in a timely manner.
• Perform routine maintenance, data uploads, and system checks.
• Assist with training users and preparing documentation for new system functionality.
• Work with cross-functional teams on system enhancements and issue resolutions.
• Provide guidance and support to team members.

How to Apply:
Interested candidates should send their CV to James Atkinson