Funeral Services Coordinator

Central England Co-operative Limited; Banbury; On-site; GBP 23,000 - 32,000; Full time

Job summary

Central England Co-operative Limited is seeking a Funeral Services Co-ordinator to oversee the diary and daily operations for allocated care centres. You will support colleagues, ensure safety, and manage records and stock related to funerals within a values-driven team.

The role emphasises strong communication, IT proficiency, and the ability to prioritise tasks in a sensitive environment. DBS checks apply for new joiners from 1 December 2023, with conditional offers following disclosures.

Qualifications

• Strong communication and organisational skills.
• Competent with IT systems and applications.
• Able to manage priorities and time well.
• A problem solver by nature.

Responsibilities

• Co-ordinate the fleeting diary and daily operations of allocated care centre(s).
• Manage fleeting requirements and ensure the fleet is clean and full.
• Ensure equipment is maintained and colleagues are trained in use.
• Prioritise safety by implementing and following procedures.
• Carry out daily safe and legal checks to keep homes trading smoothly.
• Ensure paperwork for deaths (mortuary register, ashes register, identification) is completed accurately.
• Manage stock holding and order coffins.
• Support colleagues’ skills development with the Funeral Operations Lead.

Skills

Communication skills

Organisational skills

IT proficiency

Problem solving

Team player

Job description

Caring for families is at the heart of what we do.

Joining us as Funeral Services Co-ordinator, you’ll be coordinating the fleeting diary and day-to-day operations of allocated care centre(s).

You’ll help to ensure exceptional levels of care for people who have died, and the funeral service.

In this varied role, some of your responsibilities will include:

Managing fleeting requirements as well as making sure the fleet is always clean and full

Making sure all equipment is maintained and that colleagues are trained in how to use correctly

Prioritising colleagues, Members, and client’s safety by ensuring that safety and security procedures are implemented and followed

Daily safe and legal checks- helping to make sure our homes trade smoothly without risk

Making sure all operational colleagues accurately complete all paperwork associated with care for people who have died (including mortuary register, ashes register, identification processes etc)

Managing stock holding and order of coffins

Working with the Funeral Operations Lead to support colleagues’ skills development and training

Staying on top of the budget and scorecard performance- helping us meet our targets

Audit work schedules to ensure full coverage and accurate pay for everyone.

Key to this role will be the strong relationships you build with your colleagues.

We treat every person as if they’re a member of our own family, and you’ll be an important part in providing our care.

Please note as of 1st December 2023, new joiners to our Funeral Business will be subject to a standard DBS (Disclosure and Barring Service) check. All offers will be conditional on us receiving a satisfactory disclosure from the Disclosure and Barring Service.

We’re looking for your values and characteristics, not just your experience.We need people who :Have strong communication and organisational skillsAble to manage and prioritise their time wellAre a problem solver by natureCan act as a role model for Society valuesFlexible and supportive; so, you can work closely with your colleagues and help each other with a wide range of dutiesIn addition, you will need to be competent with IT systems and applications.Everyone is welcome here. We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we’ll do our best to support you through our recruitment process.