Funeral Service Operative Team Leader

Dignity Funerals Ltd; York; On-site; GBP 30,000; Full time

Job summary

A leading company in the funeral sector is seeking a Funeral Service Operative Team Leader to ensure dignified farewells and support families. This full-time role involves overseeing operations at the J Rymer Funeral Directors, providing guidance to team members, and maintaining high standards of care. Candidates should possess a Manual UK Driving License and a commitment to exceptional customer service.

Benefits

22-25 days holiday plus bank holidays

Pension Scheme

Life Assurance X2

Free Uniform Provided

Access to internal apprentice & personal development schemes

Qualifications

• No prior experience needed; training is provided.
• Must have a full UK Manual Driving License.
• Physically able to lift and carry heavy weights.

Responsibilities

• Oversee prioritization and distribution of workloads.
• Point of contact for the team in absence of management.
• Ensure adherence to procedures for collections and care.

Skills

Customer Service

Physical Fitness

Empathy

Tools

UK Driving License

Job description

Join to apply for the Funeral Service Operative Team Leader role at Dignity Funerals Ltd

4 days ago Be among the first 25 applicants

Join to apply for the Funeral Service Operative Team Leader role at Dignity Funerals Ltd

Contract Type/Hours: Full-time, Permanent. 38.33 hours per week.

Location: J Rymer Funeral Directors (Monkgate, York)

Salary: £29,937.26 per annum

Join us in ensuring every goodbye is dignified and meaningful.

#WorkingWithDignity #DignifiedCareers

No experience is needed; comprehensive training is provided in-house. All you need is a genuine enthusiasm for delivering exceptional customer service, a caring and empathetic nature, a good level of physical fitness and the ability to legally drive our company vehicles.

Driving and Manual Handling are also key aspects of this role, therefore a Manual UK Driving License and a high level of physical fitness are essential.

You will be based within our J Rymer Funeral Directors Brand serving our communities across the York area with regular movements within our branch network, flexibility is therefore key!

Here is what a typical day could look like for you:

• Oversee the prioritization and distribution of Funeral Service Operative (FSO) workloads.
• Ensure all assigned activities are completed to the required standards within the allocated timeframes.
• Serve as the primary point of contact for the team in the absence of management.
• Provide guidance and support to FSOs and casual colleagues, addressing queries and ensuring smooth operations.
• Act as the first point of contact for deceased collections, including those occurring outside of normal working hours.
• Ensure adherence to procedures and maintain the highest standards of care during these processes.
• Maintain a clear understanding of daily priorities and allocate specific tasks to FSOs and casual colleagues effectively.
• Monitor task completion and address any issues or delays promptly.
• Create and manage rota schedules for fleet and resources based on funeral volumes.
• Optimise fleet and resource allocation to ensure efficiency and effectiveness at all times.
• Oversee funeral bookings, removals, and transportation of deceased to branches, churches, or homes.
• Organise necessary documentation and liaise with third parties, such as doctors, to ensure smooth operations.
• Assemble staff or garage orders and communicate them clearly to colleagues.
• Strive to minimise errors and corrections through accurate and efficient processes.
• Identify unnecessary costs within operations and recommend controls or cost-saving measures to the manager.
• Participate in out-of-hours duties as required to support funeral services and operations.
  
  
  

This role will suit someone who:

• Has a Full UK Manual Driving License.
• Physically able to lift and carry heavy weights in accordance with manual handling procedures.
• Ideally familiar with the local community.
• Committed to providing excellent customer service.
• Demonstrates composure and empathy in sensitive situations.
• Reliable, well-presented and aims for high standards in their job role.
  
  
  

What we provide to you:

• 22-25 days holiday plus bank holidays included in overall entitlement.
• Pension Scheme.
• Life Assurance X2.
• Free Uniform Provided (Incl. Dry Cleaning).
• Access to our internal apprentice & personal development schemes.
  
  
  

We wouldn’t be able to provide this integral service without our people. If you’d like to join a compassionate team dedicated to providing dignified farewells and supporting families during their most challenging times - We want to hear from you!

What are the next steps?

To join us in this role, simply hit the 'apply' button to submit your application and a member of our Talent Acquisition Team will be in touch!

FCA Statement

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Equality, Diversity and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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