Funeral Service Operative

Dignity Plc; Hindley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading funeral service provider in Hindley is seeking a Funeral Service Operative to support families during challenging times. The role involves driving specialized vehicles, setting up venues, and preparing the deceased in a respectful manner. Applicants should possess empathy and a Full UK Driving Licence. Training and professional development are provided, along with a supportive work environment and benefits including annual leave and a pension plan.

Benefits

30 - 33 days annual leave

Uniform and necessary equipment provided

Company pension and life assurance

Access to employee assistance programme

Annual company bonus

Qualifications

• Demonstrates empathy, professionalism, and composure under pressure.
• Physically capable of manual handling tasks.
• Holds a Full UK Driving Licence.

Responsibilities

• Drive and operate specialist vehicles.
• Set up venues and carry out ceremonial duties.
• Support families during sensitive moments.

Skills

Empathy

Professionalism

Calm under pressure

Manual handling

Reliability

Job description

Overview

You\'ll support every stage of the funeral process - from preparing vehicles and venues to assisting with ceremonial duties and family interactions. This is a physically active, hands-on role that requires empathy, reliability, and a calm, respectful presence. As a representative of both your local branch and the wider Dignity Group, you\'ll help maintain our trusted presence in the community.

Responsibilities

• Drive and operate specialist vehicles (including hearses and limousines)
• Set up venues and carry out ceremonial duties, including coffin bearing
• Maintain funeral vehicles and equipment to high standards
• Participate in an out-of-hours on-call rota (including nights/weekends) to support families
• Bring the deceased into our care from the place of death - including private homes, hospitals, hospices, or public spaces - under varying circumstances
• Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes
• Support with chapel visits and interactions with families in a calm and respectful manner
• Carry out all duties involving the deceased with the utmost care and professionalism
• A fulfilling and meaningful role supporting families in your community
• Full training and personal development opportunities
• 30 - 33 days annual leave, inclusive of bank holidays
• Uniform and all necessary equipment provided
• Company pension and life assurance
• Access to an employee assistance programme for wellbeing support
• Annual company bonus

What we are looking for

• Demonstrates empathy, professionalism, and composure under pressure
• Has a respectful, caring approach when supporting both colleagues and families
• Is physically capable of manual handling tasks, including lifting and carrying
• Is comfortable working in direct contact with the deceased in a variety of conditions
• Is reliable, flexible, and able to work outside standard hours when needed
• Takes pride in presenting themselves in a professional and dignified manner
• Holds a Full UK Driving Licence (essential)
• No previous funeral experience is necessary - full training, uniform, and support will be provided.

About Dignity

\u2013 We\'re looking for a compassionate and reliable individual to join our team at Middleton & Wood Funeral Directors as a Funeral Service Operative. This role offers the chance to support families at one of life\'s most sensitive moments, playing a key part in delivering respectful, meaningful services that truly make a difference.

We are Dignity, one of the UK\'s oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria. From launching the UK\'s first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. Now we are building the UK\'s leading end of life company. As part of the Dignity Group, we also operate Farewill, the country\'s largest will writer and one of the UK\'s top probate providers, giving families support not just at the funeral, but before and after as well. Today we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end of life care. Here to help, whenever you need.

FCA Statement: We\'re regulated by the FCA, so some roles may be subject to background checks. Equality, Diversity and Inclusion Statement: We know that diverse teams make better decisions, build better products, and create a better place to work. Whoever you are, wherever you\'re from, and whatever your life looks like, we\'d love to hear from you. And if there\'s anything you need to make the process more accessible, please let us know.