Funeral Service Operative

Kallidus Recruit; Baldock; Remote; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Yearly bonus £300–£500

4% matched pension

Life assurance 2x salary

Employee discounts (MyStaffShop)

24/7 Employee Assistance Programme

Training & apprenticeship programmes

Free on-site parking

Job summary

Dignity Funeral Directors in Baldock is seeking a compassionate Funeral Service Operative (Level One) to support families during difficult times. You will care for the deceased, assist Funeral Directors, and ensure dignified presentation of vehicles and facilities.

No prior funeral experience is required; full training, uniform and ongoing development are provided, along with a supportive benefits package and on-call rota.

Qualifications

• Holds a Full UK Driving Licence (Essential).
• Empathy, professionalism, and composure under pressure.
• Respectful, caring approach when supporting colleagues and families.
• Physically capable of manual handling.
• Comfortable working in direct contact with the deceased.
• Reliable, flexible, and able to work outside standard hours.
• Pride in presenting themselves in a professional and dignified manner.
• PC Literate – able to use IT systems (training provided).

Responsibilities

• Provide dignified and professional care for the deceased.
• Support Funeral Directors in delivering seamless service and ceremonial work.
• Drive and operate specialist vehicles (hearses, limousines, private ambulances).
• Maintain high standards of presentation for vehicles and facilities.
• Participate in an out-of-hours on-call rota (nights/weekends).
• Bring the deceased into our care from the place of death.
• Prepare the deceased (washing, dressing, presentation) per wishes.
• Support chapel visits and interactions with families.
• Carry out all duties involving the deceased with utmost care and professionalism.

Skills

Full UK Driving Licence

Empathy

Professionalism

Manual handling

Comfort with deceased

Reliability

Pride in presentation

PC Literate

Tools

Microsoft Office

Outlook

Internal databases

Job description

Position: Funeral Service Operative Level One

Location: E H Crouch Funeral Directors, Baldock

Job Type: (Full-time, permanent)

Salary: £26,708.34 per annum plus on-call payments

We’re looking for a compassionate and reliable individual to join our team at our E H Crouch Funeral Directors, Baldock as a Funeral Service Operative (Level One). This role offers the opportunity to support families during one of life’s most sensitive moments, playing a key part in delivering respectful and meaningful services that genuinely make a difference.

Why This Role Matters

At Dignity, we believe that every farewell should be handled with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured throughout the entire process.

Your Impact and Responsibilities

Being a Funeral Service Operative means playing a central part in one of life’s most significant moments. You’re often the first person a grieving family meets, and your presence can shape how they remember the most difficult of days. This role calls for empathy, confidence, and attention to detail. You are entrusted with the role of taking care of our deceased and ensuring our families' wishes can be met. You conduct yourself with respect & dignity, understanding the privilege it is to undertake the work you do.

As a Funeral Services Operative (Level One), you will:

• Provide dignified and professional care for the deceased
• Support Funeral Directors in delivering seamless service and ceremonial work
• Drive and operate specialist vehicles (including hearses, limousines and private ambulances)
• Maintaining high standards of presentation for vehicles and facilities, and ensuring they are well-maintained
• Participate in an out-of-hours on-call rota (including nights/weekends) to support families - providing out-of-hours support, including dignified collection and transfer of the deceased into care.
• Bring the deceased into our care from the place of death — including private homes, hospitals, hospices, or public spaces — under varying circumstances
• Prepare the deceased (washing, dressing, presentation) in accordance with family, religious, or cultural wishes
• Support with chapel visits and interactions with families in a calm and respectful manner
• Carry out all duties involving the deceased with the utmost care and professionalism

Skills and Knowledge

We’re looking for someone with/is:

• Holds a Full UK Driving Licence (Essential).
• Demonstrates empathy, professionalism, and composure under pressure.
• Has a respectful, caring approach when supporting both colleagues and families.
• Is physically capable of manual handling tasks, including lifting and carrying.
• Is comfortable working in direct contact with the deceased in a variety of conditions.
• Is reliable, flexible, and able to work outside standard hours when needed.
• Takes pride in presenting themselves in a professional and dignified manner.
• PC Literate – Able to use a range of IT systems, including Microsoft Office, Outlook and internal databases (training provided).

No previous funeral experience is necessary; complete training, uniform, and support will be provided.

What you can expect from us

We believe in rewarding our colleagues with a strong, supportive benefits package that helps you feel secure, valued and able to grow.

• Time to recharge – Up to 25 days’ annual leave (increasing with service) plus bank holidays, giving you the time you need to rest and reset.
• A little extra reward – Opportunity to earn a yearly bonus of up to £300–£500 in recognition of your contribution.
• Planning for your future – 4% matched pension to help you build long-term financial security.
• Peace of mind – Life assurance cover at 2x your salary to support your loved ones.
• Everyday savings and perks – Access to MyStaffShop, our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts.
• Support when you need it – Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling.
• Learn and grow with us – Ongoing training and development, including internal learning pathways and apprenticeship opportunities.
• Making work easier – Free on-site parking available at most of our locations.

Why Dignity Funerals

Dignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams support families through some of life’s hardest moments. As part of Life Services Group, Dignity Funeral Directors brings our three EVP pillars to life: meaningful work, being there when families need us most; grow with us, through training, support and career-building; and shape the future, by making funeral care more connected, modern and human.

Dignity Funeral Directors is part of Life Services Group; the group bringing together Dignity Funeral Directors, CMG, Simplicity Cremations, Dignity Legal Services and Farewill. Together, we can support families across more of the end-of-life journey, while each brand keeps the name, identity and community connection people already know. For Dignity Funeral Directors, that means more investment in better training, stronger local support and better tools for our funeral teams, so colleagues can grow with us and do their best work for families.

You’ll be part of a close-knit team who look out for each other, take real pride in their work and play a direct part in shaping a better experience for families in your community. No two days are the same, and the work you do is noticed and valued.

If you want meaningful work, the chance to grow with us and a role where you can help shape the future of funeral care, find your Life’s work.

FCA Statement

Dignity is part of a group that includes FCA-regulated activities, and some roles may be subject to relevant training, screening, conduct, and regulatory requirements. This will be confirmed as part of the recruitment process.

Equality, Diversity and Inclusion Statement

We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable.

We reserve the right, depending on the number of applications received, to close or extend the closing dates for positions; therefore, we recommend submitting your application early.