Funeral Planning Co-ordinator

Southern Co-op; Portsmouth; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Free onsite parking

20% colleague discount in our retail

Health & dental cash plans

24/7 virtual GP & fitness discounts

Employee Assistance Programme

Life insurance & NEST pension

Financial wellbeing tools

Cycle-to-work & EV schemes

Training & development opportunities

Job summary

Southern Co-op in Portsmouth is recruiting a Funeral Planning & Central Support Co-ordinator to deliver high-quality end-of-life services. You will handle sales, administration, invoicing, and post-appointment support, ensuring compliant, client-focused outcomes.

The role requires strong customer service, organisational skills, and IT proficiency. You will work with the End of Life Services team to provide excellent service and community engagement.

Qualifications

• Strong customer service background.
• Experience in an FCA regulated environment (desirable).
• Numerically and financially aware.
• Highly organised with strong attention to detail and accuracy.
• IT literate and a competent user of MS Office.
• Great communication skills with a high level of professionalism and empathy.
• Resilient and able to work as part of a team.

Responsibilities

• Manage, support, and process funeral plan, website and telephone enquiries.
• Sell, arrange, and administer funeral plans, memorialisation, aftercare, and direct cremation services.
• Administer the funeral bookings process & process purchased funeral plans.
• Administer and facilitate coroner collections, deceased removals, and third-party cremations.
• Produce and process invoices and management information.
• Supporting the wider end of life services teams.
• Maintain compliance with company policies, FCA regulation, statutory legislation, Funeral Director’s Code, and FCA Code of Conduct.
• Engage in community activities, events and support aftercare initiatives.

Skills

Customer service

MS Office

Communication

Teamwork

Numeracy

Attention to detail

IT literacy

Job description

We have an exciting opportunity to join our team as a Funeral Planning & Central Support Co-ordinator.

You’ll provide the best end-of-life care through the delivery, support and client experience of the sales, arrangement, administration and delivery of pre-paid funeral plans, memorialisation, and aftercare services. Alongside this you’ll support frontline colleagues and the wider End of Life Services department through administration, bookings, invoicing, reporting, and processing, ensuring compliance and client-focused outcomes.

What you'll get...

• Free onsite parking
• 20% colleague discount in our retail shops
• Health & dental cash plans
• 24/7 virtual GP & fitness discounts via Aviva Digicare+ Workplace
• Employee Assistance Programme
• Life insurance & NEST pension
• Financial wellbeing tools
• Cycle-to-work & Electric Vehicle schemes
• Training & development opportunities

What to expect...

• Manage, support, and process funeral plan, website and telephone enquiries.
• Sell, arrange, and administer funeral plans, memorialisation, aftercare, and direct cremation services.
• Administer the funeral bookings process & process purchased funeral plans.
• Administer and facilitate coroner collections, deceased removals, and third-party cremations.
• Produce and process invoices and management information.
• Supporting the wider end of life services teams.
• Maintain compliance with company policies, FCA regulation, statutory legislation, Funeral Director’s Code, and FCA Code of Conduct.
• Engage in community activities, events and support aftercare initiatives.

What we're looking for...

• Strong customer service background.
• Experience in an FCA regulated environment (desirable).
• Numerically and financially aware.
• Highly organised with strong attention to detail and accuracy.
• IT literate and a competent user of MS Office.
• Great communication skills with a high level of professionalism and empathy.
• Resilient and able to work as part of a team.

About us...

We’re an independent Co-op, operating across the south of England running convenience food stores, funeral homes, crematoria, natural/woodland burial grounds and a Starbucks coffee franchise. We’re owned by our 300,000+ members, have over 4,000 colleagues and a purpose of working together for the benefit of our communities. We have a commitment to sustainable business and a promise to provide a fair, fresh approach, for all. Become part of the family who are proud to serve local communities and put people first.

Successful candidates will undergo a DBS check as part of compliance requirements.

If you are successful in your application any offer of employment will be subject to meeting pre-employment vetting requirements, in line with the regulatory framework set out by the Financial Conduct Authority (FCA). These requirements include satisfactory reference checks. Further information will be provided during the recruitment process.