Funeral Plan Arranger - Darlington and Teeside

TN United Kingdom; Darlington; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company is seeking a Funeral Plan Arranger in Darlington and Teeside. The role involves providing expert guidance on funeral plans, managing client relationships, and ensuring compliance with regulations. Ideal candidates will have strong communication skills and a passion for service.

Benefits

30% off Co-op branded products

23 days holidays (pro rata)

Pension with up to 10% employer contributions

Access to Employee Assistance Programme

Access to virtual GP and free eye tests

Career development opportunities

Friendly, supportive team

Access to Wagestream

Qualifications

• Full UK driving licence and access to a vehicle.
• Experience in sales or customer service is advantageous.

Responsibilities

• Provide expert guidance on funeral plans to clients.
• Manage own diary and follow up on enquiries.
• Work closely with branch teams for support.

Skills

Communication

Customer Service

Sales

Organizational Skills

Empathy

Job description

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Funeral Plan Arranger - Darlington and Teeside, Darlington

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Client:

Co-op

Location:

Darlington, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

fcf69621c56c

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Funeral Plan Arranger
£24,609 per annum plus benefits
Full time, 37.5 hours per week
Covering Darlington, Middlesborough and the surrounding Teeside region

You’ll need a full UK driver’s licence and access to a vehicle for this job.

At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones.

As a Funeral Plan Arranger, you’ll be the first point of contact for funeral plans, delivering outstanding client experience and helping clients and colleagues with any funeral plan enquiries and sales. In this role no two days will look the same: you’ll manage your own calendar to meet clients across your region, follow up on enquiries and build relationships in your local community.

What you’ll do

• Provide clients with expert guidance on funeral plans, helping them to understand their options and plan their perfect service, in line with guidelines and regulations.
• Manage your own diary, making and receiving calls with clients or arranging face -to-face visits, as well as follow up on any enquiries you’ve received.
• Keep accurate records in line with policies and regulations, making sure all client documentation is managed safely, with discretion, and in a timely manner.
• Work closely with the branch teams, providing guidance and support on funeral plans enquiries, as well as support with any admin work when required.

This role would suit people who have

• A full UK driving licence and access to a vehicle.
• Ideally worked in sales, customer service, financial services and other client facing roles where you’ve supported a client in purchasing the correct product to serve their needs. This experience would be advantageous, but not required.
• Excellent communication skills, with the ability to build meaningful relationships with clients, colleagues, and the local community.
• A keen eye for detail and accuracy, to make sure regulatory policies and processes are always adhered to.
• Excellent admin and organisational skills, with the ability to work on your own and manage your diary, as well as travel to client meetings and support the branch teams when necessary.
• High levels of empathy, discretion, and care; with strong listening skills and the ability to carefully follow and understand client’s needs in a time of vulnerability.
• A passion for delivering great service and providing good outcomes for clients.

Why Co-op?

You’ll get a fantastic benefits package including:

• 30% off Co-op branded products and 10% off other brands in our food stores all year-round as well as discounts on other Co-op products and services.
• 23 days holidays (pro rata, rising with service).
• a pension with up to 10% employer contributions.
• access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day.
• access to virtual GP and free eye tests.
• endless career development opportunities including apprenticeships.
• friendly, supportive team and the knowledge that you make a huge difference to your community.
• access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it.