Funeral Plan Arranger - Ayr and Irvine

Co-op; Irvine; On-site; GBP 26,000; Full time

Job summary

A community-focused organization is looking for a Funeral Plan Arranger in Irvine. In this full-time role, you'll provide expert guidance on funeral plans, manage your own schedule, and build relationships with clients. Strong communication, organizational skills, and empathy are essential. Enjoy a competitive salary with various benefits including discounts and a pension plan.

Benefits

30% off Co-op branded products

23 days holidays (pro rata)

Pension with up to 10% employer contributions

Employee Assistance Programme

Access to virtual GP

Career development opportunities

Qualifications

• Full UK driver's licence and access to a vehicle.
• Experience in sales or customer service is advantageous.
• Ability to build relationships with clients.
• Strong listening skills to understand client needs.

Responsibilities

• Provide expert guidance on funeral plans to clients.
• Manage diary and arrange client meetings.
• Keep accurate records as per regulations.
• Work with branch teams to provide support.

Skills

Excellent communication skills

Organizational skills

Empathy and discretion

Detail-oriented

Job description

Social network you want to login/join with:

Funeral Plan Arranger - Ayr and Irvine, Irvine

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Client:

Co-op

Location:

Irvine, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

275e7a089feb

Job Views:

7

Posted:

31.07.2025

Expiry Date:

14.09.2025

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Job Description:

Funeral Plan Arranger
£25,369 per annum (£13.01 per hour) plus benefits
Full time, 37.5 hours per week
Mobile role covering Ayr and Irvine

You’ll need a full UK driver’s licence and access to a vehicle for this job.

At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones.

As a Funeral Plan Arranger, you’ll be the first point of contact for funeral plans, delivering outstanding client experience and helping clients and colleagues with any funeral plan enquiries and sales. In this role no two days will look the same: you’ll manage your own calendar to meet clients across your region, follow up on enquiries and build relationships in your local community.

What you’ll do

• Provide clients with expert guidance on funeral plans, helping them to understand their options and plan their perfect service, in line with guidelines and regulations.
• Manage your own diary, making and receiving calls with clients or arranging face -to-face visits, as well as follow up on any enquiries you’ve received.
• Keep accurate records in line with policies and regulations, making sure all client documentation is managed safely, with discretion, and in a timely manner.
• Work closely with the branch teams, providing guidance and support on funeral plans enquiries, as well as support with any admin work when required.

This role would suit people who have

• A full UK driving licence and access to a vehicle.
• Ideally worked in sales, customer service, financial services and other client facing roles where you’ve supported a client in purchasing the correct product to serve their needs. This experience would be advantageous, but not required.
• Excellent communication skills, with the ability to build meaningful relationships with clients, colleagues, and the local community.
• A keen eye for detail and accuracy, to make sure regulatory policies and processes are always adhered to.
• Excellent admin and organisational skills, with the ability to work on your own and manage your diary, as well as travel to client meetings and support the branch teams when necessary.
• High levels of empathy, discretion, and care; with strong listening skills and the ability to carefully follow and understand client’s needs in a time of vulnerability.
• A passion for delivering great service and providing good outcomes for clients.

Why Co-op?

You’ll get a fantastic benefits package including:

• 30% off Co-op branded products and 10% off other brands in our food stores all year-round as well as discounts on other Co-op products and services.
• 23 days holidays (pro rata, rising with service).
• a pension with up to 10% employer contributions.
• access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day.
• access to virtual GP and free eye tests.
• endless career development opportunities including apprenticeships.
• friendly, supportive team and the knowledge that you make a huge difference to your community.
• access to Wagestream - a money management app that gives you access to a percentage of your pay as you earn it.