Funeral Plan Arranger

Co-op; Devon and Torbay; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Discounts on Co-op products

23 days holidays

Pension contributions

Employee Assistance Programme

Virtual GP

Eye tests

Career development opportunities

Stream app access

Job summary

Co-op Funeralcare is seeking a Funeral Plan Consultant to be the first point of contact for funeral plan enquiries and sales across your region. You’ll manage your own diary, arrange client visits, and provide expert guidance on plan options in line with regulations.

You’ll build relationships in the local community, follow up on enquiries, and work closely with branch teams. A full UK driving licence and customer-facing experience are valued for delivering excellent client outcomes.

Qualifications

• Full UK driving licence and access to a vehicle.
• Experience in sales, customer service or client-facing roles is advantageous.
• Excellent communication skills and ability to build relationships with clients and community.
• Keen eye for detail to ensure regulatory policies are followed.
• Strong admin and organisational skills; able to manage diary and travel.
• Confident using IT systems incl. Outlook and Teams.
• High levels of empathy, discretion and care in time of vulnerability.
• Passion for delivering great service and good outcomes for clients.

Responsibilities

• Provide clients with expert guidance on funeral plans and options in line with guidelines and regulations.
• Diary management: make/receive calls, arrange visits, follow up enquiries.
• Keep accurate records; manage client documentation securely and discretely.
• Collaborate with branch teams; support funeral plan enquiries and admin tasks as needed.

Skills

Full UK driving licence

Sales experience

Customer service

Excellent communication

Attention to detail

Admin & organisational skills

IT literacy

Tools

Outlook

Teams

Job description

Funeral Plan Consultant

£26,266 per annum (£13.47 per hour) plus benefits

Full time, 37.5 hours per week, Monday to Friday 9am to 5pm

Covering the Devonport, Plymouth (Crownhill & Exeter Street), Ivybridge, Plympstock, Plympton, St Budeaux & Saltash

You’ll need a full UK driver’s licence and access to a vehicle for this job

Please note all positions within Funeralcare can involve direct physical contact with the deceased as part of normal duties – the amount of contact will differ dependant on role applied for.

Please carefully consider your comfort levels with these responsibilities before applying.

At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones.

As a Funeral Plan Consultant, you’ll be the first point of contact for funeral plans, delivering outstanding client experience and helping clients and colleagues with any funeral plan enquiries and sales. In this role no two days will look the same: you’ll manage your own calendar to meet clients across your region, follow up on enquiries and build relationships in your local community.

What you’ll do

• Provide clients with expert guidance on funeral plans, helping them to understand their options and plan their perfect service, in line with guidelines and regulations
• Manage your own diary, making and receiving calls with clients or arranging face -to-face visits, as well as follow up on any enquiries you’ve received
• Keep accurate records in line with policies and regulations, making sure all client documentation is managed safely, with discretion, and in a timely manner
• Work closely with the branch teams, providing guidance and support on funeral plans enquiries, as well as support with any admin work when required.

What you'll bring

• Full UK driving licence and access to a vehicle
• Ideally worked in sales, customer service, financial services and other client facing roles where you’ve supported a client in purchasing the correct product to serve their needs. This experience would be advantageous, but not required
• Excellent communication skills, with the ability to build meaningful relationships with clients, colleagues, and the local community
• A keen eye for detail and accuracy, to make sure regulatory policies and processes are always adhered to
• Excellent admin and organisational skills, with the ability to work on your own and manage your diary, as well as travel to client meetings and support the branch teams when necessary
• Confident using IT systems and Microsoft Office packages, including Outlook and Teams
• High levels of empathy, discretion, and care; with strong listening skills and the ability to carefully follow and understand client’s needs in a time of vulnerability
• A passion for delivering great service and providing good outcomes for clients

Why Co-op?

At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:

• 30% off Co-op branded products and 10% off other brands in our food stores all year-round as well as discounts on other Co-op products and services
• 23 days holidays (pro rata, rising with service)
• a pension with up to 10% employer contributions
• access to our Employee Assistance Programme which offers confidential advice and support on anything you’re struggling with, 24 hours a day
• access to virtual GP and free eye tests
• endless career development opportunities including apprenticeships
• friendly, supportive team and the knowledge that you make a huge difference to your community
• access to Stream - a money management app that gives you access to a percentage of your pay as you earn it.

A place you’ll belong

We're building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job.

If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at Your Co-op Application Journey and our inclusion commitments at Diversity and inclusion at Co-op

If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks, and an occupational health questionnaire (to ensure you are fit to perform the role). We’ll also check your social media activity on platforms like Facebook, Twitter and Instagram.

In this role you’ll work under FCA regulation – we’ll provide you with all the training you need to become a ‘certified colleague’.

To make sure you’re eligible to advise clients on ‘pre-need’ funeral plans as a ‘certified colleague’, we’ll perform FCA (Financial Conduct Authority) and financial integrity checks. These aim to identify financial sanctions such as CCJs (county court judgements) or bankruptcy. Your credit score will not be checked as part of this process.

Any offer of employment made will be conditional upon the completion of pre-employment screening checks.

We reserve the right to remove a vacancy before the scheduled closing date.