Funeral Operative

Lincolnshire Co-op; Lincoln; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

30 days annual leave

Pension up to 12% employer contrib.

Colleague discount across Lincolnshire

Annual discretionary bonuses

Wellbeing support and community involv

Ongoing training and development

On-call payments: £29.68/night (double

Call-out pay: £59.37

Job summary

Lincolnshire Co-op is recruiting a Funeral Operative to work behind the scenes and with Funeral Directors to ensure dignified, compassionate care for families at their time of need. The role involves supporting removals, preparations and services, plus driving and maintaining funeral vehicles.

You will join a team that values professionalism, discretion and a calm, respectful approach in emotionally challenging situations.

Qualifications

• Compassionate, professional approach to supporting others.
• Ability to remain calm, empathetic in sensitive situations.
• Excellent communication and approachable manner.
• Able to work as part of a close-knit team and also independently.
• Strong attention to detail and high standards.
• Flexible attitude with on-call duties.

Responsibilities

• Provide compassionate, respectful care for those entrusted to us at every stage of the funeral journey.
• Support removals, preparations and funeral services with dignity and attention to detail.
• Drive and care for our funeral vehicles, ensuring safe transport.
• Prepare coffins, equipment and vehicles to high standards.
• Work closely with Funeral Directors, colleagues and external organisations to deliver seamless services.

Skills

Compassionate approach

Excellent communication

Full UK driving licence

Team player & able to work alone

On-call flexibility

Attention to detail

Discretion with confidential info

Job description

About the role:

More than afuneral service – we're here when people need us most

What if your next role gave you the opportunity to make areal difference during one of life's most important moments?

At Lincolnshire Co-op, our Funeral Services are about farmore than arranging funerals.

We're here to provide compassionate, professional care andsupport to families when they need it most. Every interaction is an opportunityto offer comfort, dignity and reassurance, helping people through one of themost difficult times in their lives.

As a Funeral Operative, you'll play a vital rolebehind the scenes and alongside our Funeral Directors, ensuring every person inour care is treated with the utmost respect while supporting families withkindness, professionalism and compassion.

Meaningful work with variety every day

Every day brings something different.

You could be carefully preparing someone for their finalfarewell, supporting a funeral service, driving one of our funeral vehicles,assisting with removals, or helping ensure every detail has been thoughtfullyarranged. While much of the role happens behind the scenes, everything you dohas a lasting impact on the families we support.

This is a role for someone who takes pride in doing thingsthe right way, works with sensitivity and remains calm and professional inemotionally challenging situations.

What you'll be doing

As a Funeral Operative, you'll:

• Providecompassionate, respectful care for those entrusted to us throughout everystage of the funeral journey.
• Supportremovals, preparations and funeral services with dignity, professionalismand attention to detail.
• Driveand care for our funeral vehicles, ensuring safe, reliable and respectful transport.
• Preparecoffins, equipment and vehicles to the highest standards.
• Workclosely with Funeral Directors, colleagues and external organisations todeliver seamless funeral services.

About You

What we're looking for

You don't need previous experience in Funeral Services to join us – we'll provide the training, guidance and support you need to build a rewarding career.

What matters most is your compassion, professionalism and commitment to treating every person with dignity and respect.

You'll likely bring:

• A caring, compassionate and respectful approach to supporting others.
• The ability to remain calm, professional and empathetic in sensitive situations.
• Excellent communication skills and a warm, approachable manner.
• Confidence working as part of a close-knit team while also being able to work independently.
• Strong attention to detail and pride in delivering high standards.
• A flexible attitude and willingness to support a variety of duties, including an on-call rota where required.
• Reliability, integrity and the ability to handle confidential information with discretion.
• A full UK driving licence and confidence driving as part of your role.

The difference you'll make

Every family's journey is unique, and the support they receive can make a lasting difference during one of life's most difficult moments.

As a Funeral Operative, you'll play an important role in ensuring every person in our care is treated with dignity, every funeral service runs smoothly and every family feels supported throughout their experience.

What's in it for you?

Alongside the opportunity to work in a role that truly makes a difference, you'll benefit from:

• Up to 30 days annual leave (pro rata), including bank holidays.
• A pension scheme with up to 12% employer contributions.
• Generous colleague discount across our family of businesses.
• Annual discretionary colleague bonuses to reward you for your hard work
• Wellbeing support and opportunities to get involved in community initiatives.
• Ongoing training and development to help you build a long-term career.
• The following payments will be awarded per call:
• £29.68 for each night you are scheduled on-call (this is doubled at the weekend and on bank holidays)
• Each individual call-out is paid £59.37

We're proud to be anInvestors in People – Platinum employer, recognising our commitment to developing colleagues and supporting long-term careers.

Ready to make a difference when it matters most?

This is more than a job it's an opportunity to support people through some of life's most significant moments with compassion, dignity and professionalism.

If you're looking for a meaningful career where every day brings purpose, teamwork and the chance to make a genuine difference in your local community, we would love to hear from you.

About Us

From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on [phone], or alternatively you can email [e-mail].

We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.