Funeral Arranger

Lincolnshire Co-op; Holbeach CP; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Up to 30 days’ annual leave (pro rata)

Pension scheme with up to 12% employer

Colleague discounts

Discretionary bonus

Wellbeing support

Investors in People – Platinum

Job summary

Lincolnshire Co-op is seeking a Funeral Arranger to guide families through every step, from the first conversation to the day of the funeral. You’ll coordinate details with care, liaise with celebrants, crematoria, florists and authorities, and provide ongoing compassionate support.

You’ll need empathy, excellent communication and organisational skills to ensure every farewell reflects the life being remembered, while upholding our high standards of care and service.

Qualifications

• No prior Funeral Services experience required; training provided.
• Strong empathy and communication skills.
• Ability to coordinate multiple details with care.
• Professional and compassionate demeanour.

Responsibilities

• Meet with families to plan personalised funeral services, guiding them with empathy.
• Coordinate arrangements from enquiry to funeral day, ensuring every detail is managed.
• Liaise with celebrants, crematoria, florists and local authorities for seamless services.
• Prepare and process essential documentation with careful handling of confidential information.
• Explain funeral options, memorials and aftercare with sensitivity.
• Ensure every funeral reflects the family's wishes and Lincolnshire Co-op's standards.

Skills

Empathy

Communication

Organisation

Teamwork

Calm under pressure

Job description

About the role:

More than arranging funerals – we're here when people need us most

What if your next role gave you the opportunity to guide families through one of life's most important moments with compassion, care and understanding?

At Lincolnshire Co-op, our Funeral Services are about far more than arranging funerals.

We're here to provide compassionate, professional support to families when they need it most. Every conversation is an opportunity to offer reassurance, guidance and kindness, helping people make informed decisions during one of the most difficult times in their lives.

As a Funeral Arranger, you'll be the trusted person families turn to from their very first conversation through to the day of the funeral. You'll take the time to understand their wishes, coordinate every detail with care, and ensure every farewell reflects the life being remembered.

Meaningful work with variety every day

Every family is different, which means every day brings something new.

One moment you could be meeting with a family to discuss funeral arrangements, and the next liaising with celebrants, crematoria, florists or local authorities to ensure every detail is in place. You'll prepare important documentation, coordinate services, answer questions with empathy and professionalism, and provide ongoing support throughout the funeral journey.

This is a role for someone who combines outstanding organisation with genuine compassion, takes pride in getting every detail right and remains calm, supportive and professional during emotional situations.

What you'll be doing

• Meet with families to plan personalised funeral services, listening with empathy and guiding them through every step.
• Coordinate funeral arrangements from the first enquiry through to the day of the funeral, ensuring every detail is carefully managed.
• Liaise with colleagues and external partners, including celebrants, crematoria, florists and local authorities, to deliver seamless services.
• Prepare and process essential documentation while maintaining accurate records and handling confidential information with care.
• Support families by explaining funeral options, memorials, aftercare services and pre-paid funeral plans with sensitivity and professionalism.
• Help ensure every funeral reflects the wishes of the family while delivering the exceptional standards of care Lincolnshire Co-op is known for.

INDMP

About You

Who we’re looking for

You don’t need previous experience in Funeral Services to join us – we’ll provide all the training, guidance and support you need to build a rewarding career.

What matters most is your ability to connect with people. You’ll be someone who listens with empathy, communicates with kindness and takes pride in making every family feel supported during one of life's most difficult moments.

You’ll be someone who:

• Builds trust through compassionate, professional communication.
• Is organised, pays close attention to detail and enjoys making sure everything runs smoothly.
• Remains calm, adaptable and supportive, even in emotional or changing situations.
• Works well both independently and as part of a close‑knit team, always treating people with dignity and respect.

The difference you’ll make

Every family’s story is unique, and the care they receive can stay with them for a lifetime.

As a Funeral Arranger, you’ll be the reassuring voice and friendly face guiding families through every step of planning a meaningful farewell. Your compassion, organisation and attention to detail will help create services that truly reflect the life of their loved one, giving families confidence that every detail has been taken care of.

Why join Lincolnshire Co-op?

Alongside the opportunity to make a genuine difference in your community, you’ll enjoy:

• Up to 30 days’ annual leave (pro rata), including bank holidays.
• A pension scheme with up to 12% employer contributions.
• Colleague discounts across our family of businesses and an annual discretionary bonus.
• Ongoing learning, wellbeing support and opportunities to build a long‑term career.

We’re proud to be an Investors in People – Platinum employer, reflecting our commitment to helping colleagues grow, develop and thrive.

Ready to make a lasting difference?

This is more than a job—it's an opportunity to support people through some of life's most important moments with care, compassion and professionalism.

If you’re looking for a career with real purpose, where every conversation can make a difference, we’d love to hear from you.

About Us

From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We’re owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on [phone], or alternatively you can email [e-mail].

We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.