Funeral & Memorial Consultant

Southern Co-op; Purbrook; On-site; GBP 25,000 - 35,000; Full time

Job summary

Southern Co-op is seeking a Funeral & Memorial Consultant to join their End of Life Services team. You will provide compassionate care to families during difficult times, ensuring personalized funeral arrangements while complying with industry regulations. This role offers growth opportunities within a community-focused organization dedicated to exceptional service.

Benefits

31 days of annual leave (incl bank holidays)

20% discount in stores

Share incentive plan

Opportunities for skill development

Qualifications

• Proficient in providing compassionate client service.
• Detail-oriented with strong organisational skills.
• Able to work independently and as part of a team.

Responsibilities

• Guiding clients through the funeral arrangement process with sensitivity.
• Maintaining accuracy in funeral arrangements and compliance with regulations.
• Engaging with the community to promote End-of-Life Services.

Skills

Empathy

Attention to Detail

Communication

Organisational Skills

Tools

MS Office

Job description

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We have an exciting opportunity to join our End of life services team as a Funeral & Memorial Consultant .

You’ll be delivering the best end of life care, support and client experience through the arrangement and delivery of funerals, memorialisation, and aftercare services. You will be the point of contact for clients as you support them throughout the process of making funeral and memorial choices. You’ll recognise the importance of understanding their individual wishes when organising a personal and unique tribute to their loved one.

This is a truly rewarding role and we’re seeking an individual who is extremely passionate about building relationships, helping people, and delivering great service for the bereaved.

What to expect

• Welcoming and putting our clients at ease, guiding them through the process of arranging the funeral of their loved one. Building rapport and relationships that exceed our client expectations and are sensitive to their individual needs.
• Making sure funeral arrangements, memorialisation orders and aftercare services are perfect by ensuring accuracy and high attention to detail in every aspect. This will involve liaising with internal Southern Co-op departments as well as external suppliers, all while keeping in touch with the family throughout.
• Maintaining compliance with company policies, statutory legislation, internal KPIs, Funeral Director Code and FCA regulation - understanding the assurance this brings to our clients.
• Ensuring correct care of the deceased, for example, conducting daily checks. You’ll also facilitate Reflection Room visits for families.
• Being proactive in community engagement initiatives, both individually and as part of team events. Positively promoting the End-of-Life Services / Southern Co-op brand to become the community’s choice.
• IT literate and a competent user of MS Office
• Organised with strong attention to detail
• Can display resilience and be comfortable working alone in branch
• High level of understanding, empathy, and compassion
• 31 days of annual leave (incl bank holidays) increasing to a maximum of 36 days after 10 years’ service (Pro Rata)
• 20% discount in stores
• Share incentive plan
• Opportunities to develop your skills through apprenticeships and our own in-house training & development programmes

About Us

We’re an independent Co-op, operating across the south of England running convenience food stores, funeral homes, crematoria, natural/woodland burial grounds and a Starbucks coffee franchise. We’re owned by our ,+ members, have over 4, colleagues and a purpose of working together for the benefit of our communities. We have a commitment to sustainable business and a promise to provide a fair, fresh approach, for all. Become part of the family who are proud to serve local communities and put people first.

If you’re successful in your application, we’ll need to perform a DBS (disclosure and barring service). This is to ensure Southern Co-op Funerals are compliant with the NAFDs Funeral Director code.

If we receive a high volume of relevant applications, we may close the advert earlierthan the advertised date, so please apply as soon as you can.