Funeral & Memorial Consultant

Southern Co-op; Havant; On-site; GBP 25,000 - 30,000; Full time

Job summary

Southern Co-op is seeking a compassionate Funeral & Memorial Consultant to deliver exceptional end-of-life care. This rewarding role involves arranging funerals, supporting bereaved families, and ensuring compliance with service standards. The successful candidate will join a community-focused organization that values empathy and service excellence.

Benefits

31 days of annual leave (incl bank holidays), increasing to 36 days after 10 years

20% discount in stores

Share incentive plan

Opportunities for skill development through apprenticeships and training

Qualifications

• Strong understanding, empathy, and compassion in dealings with bereaved clients.
• Organizational skills and attention to detail needed for managing funeral arrangements.
• Proficient user of MS Office to ensure accurate documentation.

Responsibilities

• Guide clients through funeral arrangements and maintain communication.
• Ensure compliance with company policies and maintain accurate records.
• Engage proactively with community initiatives to promote services.

Skills

Empathy

Attention to detail

Communication

Organizational skills

IT literacy

Job description

We have an exciting opportunity to join our End of life services team as a Funeral & Memorial Consultant .

You’ll be delivering the best end of life care, support and client experience through the arrangement and delivery of funerals, memorialisation, and aftercare services. You will be the point of contact for clients as you support them throughout the process of making funeral and memorial choices. You’ll recognise the importance of understanding their individual wishes when organising a personal and unique tribute to their loved one.

This is a truly rewarding role and we’re seeking an individual who is extremely passionate about building relationships, helping people, and delivering great service for the bereaved.

What to expect

• Welcoming and putting our clients at ease, guiding them through the process of arranging the funeral of their loved one. Building rapport and relationships that exceed our client expectations and are sensitive to their individual needs.
• Making sure funeral arrangements, memorialisation orders and aftercare services are perfect by ensuring accuracy and high attention to detail in every aspect. This will involve liaising with internal Southern Co-op departments as well as external suppliers, all while keeping in touch with the family throughout.
• Maintaining compliance with company policies, statutory legislation, internal KPIs, Funeral Director Code and FCA regulation - understanding the assurance this brings to our clients.
• Ensuring correct care of the deceased, for example, conducting daily checks. You’ll also facilitate Reflection Room visits for families.
• Being proactive in community engagement initiatives, both individually and as part of team events. Positively promoting the End-of-Life Services / Southern Co-op brand to become the community’s choice.
• IT literate and a competent user of MS Office
• Organised with strong attention to detail
• Can display resilience and be comfortable working alone in branch
• High level of understanding, empathy, and compassion
• 31 days of annual leave (incl bank holidays) increasing to a maximum of 36 days after 10 years’ service (Pro Rata)
• 20% discount in stores
• Share incentive plan
• Opportunities to develop your skills through apprenticeships and our own in-house training & development programmes

About Us

We’re an independent Co-op, operating across the south of England running convenience food stores, funeral homes, crematoria, natural/woodland burial grounds and a Starbucks coffee franchise. We’re owned by our ,+ members, have over 4, colleagues and a purpose of working together for the benefit of our communities. We have a commitment to sustainable business and a promise to provide a fair, fresh approach, for all. Become part of the family who are proud to serve local communities and put people first.

If you’re successful in your application, we’ll need to perform a DBS (disclosure and barring service). This is to ensure Southern Co-op Funerals are compliant with the NAFDs Funeral Director code.

If we receive a high volume of relevant applications, we may close the advert earlierthan the advertised date, so please apply as soon as you can.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 15/06/2025 by TN United Kingdom