Funeral Director - Empathy-Driven Role with No Prior Experience Required (Hiring Immediately)

JR United Kingdom; Preston; On-site; GBP 29,000; Full time

Job summary

A leading company in the funeral care sector is hiring a Funeral Director with no prior experience necessary. The role requires strong people skills, compassion, and the ability to manage both business and emotional aspects of client interactions, with a full-time commitment of 37.5 hours per week. Enjoy a comprehensive benefits package while working in a supportive environment.

Benefits

30% discount on Co-op branded products

10% off other brands in stores

23 days holiday (pro-rata, increasing with service)

A pension with up to 10% employer contributions

Access to Employee Assistance Programme and virtual GP

Career development opportunities including apprenticeships

Friendly and supportive team

Qualifications

• No prior experience needed; empathetic and commercially minded candidates encouraged to apply.
• A UK manual driving license is required.

Responsibilities

• Ensure client needs, service levels, and KPIs are met.
• Conduct ceremonies, lead the team, and assist with the deceased as necessary.
• Build and maintain relationships with clients and the community.

Skills

Customer focus

Compassion

Empathy

Attention to detail

Job description

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Funeral Director - Empathy-Driven Role with No Prior Experience Required (Hiring Immediately), Preston, Lancashire

Client:

Co-op

Location:

Preston, Lancashire, United Kingdom

Job Category:

Other

EU work permit required: Yes

Job Views: 3

Posted: 10.06.2025

Expiry Date: 25.07.2025

Job Description:

Closing date: 13-06-2025

Funeral Director £28,762 (£14.75 per hour) plus benefits. Full time, 37.5 hours per week, Monday-Friday 9am-5pm, with additional on-call. Based in Lancaster, supporting in Morecambe, Garstang, Blackpool, and across the Fylde Coast.

No experience needed.

We’re looking for an empathetic and commercially minded person to join the Co-op Funeralcare team. You don’t need industry experience. If you have great people skills and a real commercial focus, you could be perfect for this role.

At Co-op Funeralcare, we provide a caring and compassionate service when families need it most. As a funeral director, you’ll be at the heart of that service, balancing managerial and business tasks, and building strong, trusting relationships with clients.

Join us today and be part of something meaningful.

What you’ll do

• Ensure client needs, service levels, and KPIs are met
• Be the main point of contact for clients; support and guide with the help of the wider team
• Support funerals – conduct ceremonies, lead the team, and carry the deceased when necessary
• Ensure all regulated work, including funeral planning, is referred to a certified colleague
• Build and maintain relationships with the team, clients, and the community

This role would suit people who have

• A commercial mindset and managerial experience
• Customer focus and a passion for delivering great service
• Attention to detail and the ability to reflect it in service delivery
• Compassion, understanding, empathy, and composure under pressure
• A UK manual driving license

Why Co-op?

You’ll receive a benefits package including:

• 30% discount on Co-op branded products in our stores
• 10% off other brands in our stores
• Discounts on other Co-op products and services
• 23 days holiday (pro-rata, increasing with service)
• A pension with up to 10% employer contributions
• Access to our Employee Assistance Programme, virtual GP, and free eye tests
• Career development opportunities, including apprenticeships
• A friendly, supportive team
• Access to Wagestream for pay management

At Co-op, we do things differently. As a large co-operative owned by members, we focus on community and social purpose, aiming to build a fairer world for all.

Building an inclusive work environment

We are committed to diversity and inclusion, welcoming applications from everyone. We can make reasonable adjustments for candidates with disabilities and are part of the Disability Confident scheme. When applying, indicate if you wish to be considered under this scheme.

We conduct background checks, including DBS and media checks, and an occupational health questionnaire. Any employment offer is conditional upon passing these checks.