Funeral Arranger

CO-OP; Patchway; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community-focused organization is seeking a Funeral Home Assistant in Patchway. This role involves building relationships with clients, supporting them in person and over the phone, while ensuring a clean and professional environment. The ideal candidate will possess strong communication skills, empathy, and the ability to handle physical aspects of the job. Competitive salary and benefits included.

Benefits

Competitive salary of £25,369

30% off Co-op branded products

23 days holidays (pro rata)

Pension with up to 10% employer contributions

Employee Assistance Programme access

Career development opportunities

Qualifications

• Good communication skills to interact with clients and colleagues.
• Ability to perform basic calculations confidently.
• High attention to detail with a keen eye for accuracy.
• Proficient in using various technology devices and systems.
• Strong passion for delivering exceptional service.
• High levels of empathy and discretion.
• Capability to manage the physical aspects of the role.

Responsibilities

• Build and maintain relationships with clients and the community.
• Support clients in person and over the phone, arranging visits.
• Maintain a professional and comforting environment.
• Manage client documentation and funeral arrangements digitally.
• Refer regulated work to Funeral Plan Arrangers.
• Assist with physical duties related to coffins and the deceased.
• Update client management applications with timely information.

Skills

Good communication skills

Ability to work with numbers

Attention to detail

Good IT skills

Empathy and care

Ability to handle physical tasks

Job description

We are seeking a highly motivated and compassionate individual to join our team as a Funeral Home Assistant. The role involves building and maintaining positive relationships with clients and the community, supporting clients both in person and over the phone, and ensuring that the funeral home is always clean, safe, and welcoming.

Key Responsibilities:

• Build and maintain positive relationships with clients and the community
• Support clients both in person and over the phone, arranging family visits and answering client questions
• Maintain a professional and comforting environment for clients, reporting and recording any maintenance issues
• Work with digital systems and devices to manage client documentation, funeral arrangements, and invoicing
• Refer regulated work to the Funeral Plan Arrangers
• Support with manual handling of coffins and the deceased
• Update client management applications with accurate and timely information

Requirements:

• Good communication skills, with the ability to clearly communicate with clients and colleagues
• Ability to confidently work with numbers and perform basic calculations
• Keen eye for detail and accuracy, with the ability to adhere to regulatory policies and processes
• Good IT skills, with the ability to use a range of technology devices and systems
• Passion for delivering great service and building relationships
• High levels of empathy, discretion, and care
• Ability to carry out the physical elements of the role, with appropriate training and equipment provided

What We Offer:

• Competitive salary of £25,369 (£13.01 per hour) plus benefits
• 30% off Co-op branded products and 10% off other brands in our food stores
• 23 days holidays (pro rata, rising with service)
• Pension with up to 10% employer contributions
• Access to our Employee Assistance Programme and virtual GP
• Endless career development opportunities, including apprenticeships
• Friendly, supportive team and the knowledge that you make a huge difference to your community

We are an inclusive employer and welcome applications from everyone. We are committed to building a diverse team and creating an inclusive work environment. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.