Funeral Arranger

Southern Co-op; Fleet; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Colleague discount

Health plans

EAP

Pension

Dental plan

Financial wellbeing

Cycle-to-work

Training & development

Job summary

Southern Co-op is seeking a compassionate Funeral Arranger to support families at a challenging time, providing personal, respectful guidance through funeral choices and arrangements. You'll listen, coordinate services and ensure a dignified, client-focused experience from first contact through completion.

Full training is provided and no prior funeral experience is required. The role involves visiting families, managing details, working with teams and upholding high standards of care within our

Qualifications

• Genuine empathy and understanding for bereaved families.
• Excellent communication skills and the confidence to have sensitive conversations.
• Strong organisational skills and attention to detail.
• Good administrative skills.
• Confidence using IT, including Microsoft Office.
• Resilience and the ability to stay calm in emotionally challenging situations.
• Ability to work independently in a funeral home.
• Willingness to learn and develop within the funeral profession.

Responsibilities

• Support families to arrange meaningful funerals, listening to wishes and guiding choices.
• Care for the deceased with dignity and respect, performing daily checks.
• Assist families visiting Reflection Rooms to make moments personal and comfortable.
• Help families select memorials and aftercare options.
• Complete funeral, memorial and client administration accurately and with attention to detail.
• Manage day-to-day running of the funeral home, including access control and health and safety checks.
• Collaborate with colleagues, teams and suppliers to coordinate funeral details.
• Participate in FCA-regulated training for pre-paid funeral plans.
• Build relationships within the local community and represent Funeralcare at events.

Skills

Empathy

Communication

Organization

Attention to detail

Admin skills

IT skills

Calm under pressure

Independence

Willingness to learn

Tools

Microsoft Office

Job description

Be there when it matters most.

Could you support someone through one of the most difficult moments of their life?

As a Funeral Arranger, you’ll support families with care, compassion and reassurance when they need it most. You’ll listen, guide them through their choices and help create a funeral that feels personal and right for their loved one.

No previous funeral experience is needed. What matters is your ability to listen, communicate sensitively, stay organised and genuinely care about people. We’ll provide full training and support to help you build a rewarding career in funeral services.

What you’ll do

Every family is different. Every funeral is personal. And every day in this role brings an opportunity to make a difference.

From the first conversation through to the funeral and beyond, you’ll build trusted relationships with families and make sure they receive a caring, professional and personal service.

You’ll:

• Support families to arrange meaningful funerals, listening carefully to their wishes and guiding them through the choices available
• Care for the deceased entrusted to us, ensuring they are always treated with dignity and respect, including completing daily checks
• Support families visiting our Reflection Rooms, helping to make these important moments as comfortable and personal as possible
• Help families choose memorials and other ways to remember their loved one, as well as providing ongoing aftercare
• Complete funeral, memorial and client administration accurately and with attention to detail
• Take responsibility for the day-to-day running of the funeral home, including opening and closing, health and safety checks and maintaining high standards
• Work closely with colleagues, internal teams and external suppliers to make sure every detail of a funeral comes together
• Complete FCA-regulated training, enabling you to discuss and arrange pre-paid funeral plans
• Build relationships within your local community and represent Funeralcare at local events and activities

What we’re looking for

Above all, we’re looking for someone who wants to make a genuine difference to families experiencing the loss of someone they love.

You’ll understand that there is no ‘one size fits all’ approach to saying goodbye. You’ll take the time to understand each family, treating their individual wishes, beliefs and circumstances with care and respect.

You’ll also bring:

• Genuine empathy, compassion and understanding
• Excellent communication skills and the confidence to have sensitive conversations
• Strong organisational skills and excellent attention to detail
• Good administrative skills
• Confidence using IT, including Microsoft Office
• Resilience and the ability to remain calm and professional during emotionally challenging situations
• The confidence to work independently in a funeral home
• A willingness to learn and develop within the funeral profession

Travel to other funeral homes will be required as part of your role and training.

A full UK driving licence is desirable but not essential.

What you’ll get

We want our colleagues to feel supported too.

• 20% colleague discount in our retail stores
• Health and dental cash plans
• 24/7 virtual GP and fitness discounts through Aviva DigiCare+ Workplace
• Employee Assistance Programme
• Life insurance and NEST pension
• Financial wellbeing tools
• Cycle-to-work and Electric Vehicle schemes
• Training and development opportunities to help you build your career

Successful candidates will be required to complete a DBS check as part of our compliance requirements.

Any offer of employment will also be subject to meeting our pre‑employment vetting requirements, in line with the regulatory framework set out by the Financial Conduct Authority (FCA). This includes satisfactory reference checks. Further information will be provided during the recruitment process.

About us

We’re an independent Co‑op, operating across the south of England running convenience food stores, funeral homes, crematoria, natural/woodland burial grounds and a Starbucks coffee franchise. We’re owned by our 300,000+ members, have over 4,000 colleagues and a purpose of working together for the benefit of our communities. We have a commitment to sustainable business and a promise to provide a fair, fresh approach, for all. Become part of the family who are proud to serve local communities and put people first. Our recruitment process